Director of Homeowner Services

• Manage the selection process for all applicants.
• Prepare and manage annual budget for Homeowner Services Department.
• Attend all Homeowner Selection and Homeowner Support Committee meetings.
• Manage the execution of program orientations for new home construction and critical home repair so that applicants are familiar with the application qualification process.
• Lead the overall planning in the creation, expansion and implementation of programs which educate and guide potential homeowners through the financial preparation and home acquisition process.
• Ensure department staff conducts effective orientation programs for all families interested in home repair & home ownership.
• Leads the promotion of programs to the market and community to attract program recipients into the application process.
• Sets departmental goals that are aligned with strategic needs and mission.
• Monitor departmental work; evaluate results to ensure that the Homeowner Services Department’s organizational objectives and operating requirements are achieved.
• Ensure department process for timely responses and answering inquiries about status of applications.
• Addresses any issues with program recipients.
• Monitors and reports sweat equity progress of program recipients.
• Review application process and decision in event of appeal request.

Manage team responsible for loan servicing. Duties include but are not limited to

• Enters homeowner payments into database (Keystone).
• Keeps track of delinquencies, late letters and provides monthly report.
• Assists homeowners with account questions.
• Complete homeowners monthly annual escrow audit and maintain files.
• Manage staff responsible for the preparation and distribution to homeowners of mortgage coupons books and mortgage/escrow report balances.
• Other duties as assigned.