To provide leadership to WV Operations in Puntland state of Somalia, lead the implementation and coordination of World Vision Somalia’s Global Fund, Somalia Resilience program (SomRep) and bilateral grants toward the achievement of child well-being. The Operations Manager will oversee a portfolio of multi sectorial projects, providing leadership in design, implementation, integration, reporting and fund-raising.
The position holder will ensure risk-sensitive, pro-active, finance and support service provision to the program. The incumbent will spearhead responsible and effective stewardship of WV resources.
The Operations Manager will serve as the field-level representative for all World Vision programs, ensuring coordination and information-sharing mechanisms are in place with relevant government, community, cluster and humanitarian stakeholders and that the program takes leadership roles whenever possible in these forums.
Ensure Operational Effectiveness:
- Manage a portfolio of multi-sector grants to ensure they end on-time, on-target, within budget, and meet the highest quality reporting standards.
- Develop a culture of excellence with regards to the planning and implementation of projects.
- Ensure proper coordination with support sectors and PDQA to promote information sharing, effective implementation, and joint program design and planning.
- Strengthen the management of WV flagships especially GF and SomRep in the regions.
- Take measures to ensure that all programs are adequately supported.
- Ensure effective coordination of Response activities in the region.
Lead Operational, Programmatic Planning, Implementation, Monitoring and Reporting:
- Develop growth strategy detailing sectorial opportunities and geographical demarcations for future growth.
- Spearhead integrated programming and proposal development, developing and monitoring integration plans.
- Ensure strategic programmatic and operational plans are in place, operationalized and continuously improving (e.g. Strategy, Annual Budget, Integration Plan, GIK Plan, RDPP).
- Ensure adherence to key humanitarian standards and sector standards, actively following up on Technical Team Leads recommendations and monitoring uptake.
- Ensure National Office Strategy is contextualized, understood and implemented in conjunction with key stakeholders.
- Cultivate an atmosphere of trust for the creation and delivery of high quality, effective and accountable programming.
Foster Internal and External Engagement:
- Ensure WV is engaged in government, donor and coordination mechanism; holding staff accountable to represent WV in the relevant forums and document WV engagement.
- Strengthen existing WV information-sharing mechanism to promote coordination.
- Develop strategic networks enabling World Vision to leverage a collective voice in favour of children and their families, communities and partners.
- Promote WV leadership at key government and coordination mechanism.
- Ensure representation of all World Vision Flagship, SomRep and bilateral programs.
- Foster formal government and community engagement and coordination.
- Ensure engagement with other agencies to promote better coordination, joint-action and partnership.
Ensure Systems are in Place to Promote Audit Compliance and Good Stewardship:
- Ensure all key policies and procedures are in place and in use.
- Promote efficient use of ministry resources, developing and monitoring systems which promote good stewardship.
- Ensure awareness of, and full compliance with donor and Support Offices requirements, including the timely preparation and submission of quality narrative and financial reports.
- Working closely with the Finance and Support Services Manager, support Program teams to develop, manage and monitor project budgets, ensuring value for money and that project expenditure is within agreed budgets.
- Facilitate the implementation of audit recommendations.
- Spearhead risk planning and ensure control measures are in place and in use.
- Lead in the identification and resolution of challenges which impact audit compliance and/or contribute to risk.
- Cultivate an atmosphere of good stewardship and accountable ministry.
- Ensure that National offices systems, guidelines and strategic initiatives communicated and in use by staff.
Staff Management and Capacity Building:
- Ensure good quality staff are attracted, retained and developed in the organization.
- Ensure there is a clear staff retention and succession plan in place especially for national staff.
- Effectively line manage and coach the Project Senior level staff, ensuring a shared vision, team work, effective communication and active engagement in decision-making and management approaches.
- Ensure effective people management systems are in place, monitored and in-use.
- Implement existing performance management mechanisms, ensuring good participation and quality results to promote staff engagement and a culture of excellence.
- Cultivate an atmosphere of local staff empowerment and motivation leading to their active participation in program initiatives.
- Foster a culture of trust and mutual respect, encouraging local staff engagement in planning, management and decision-making.
Ensure Safe and Secure Working Environment:
- Ensure security mitigation measures in-place and in-use.
- Ensure adherence to Core Security Requirements by timely implementation of security recommendations.
- Promote a culture of security awareness and risk reduction among staff.
- Capacity to provide solid leadership and decision-making for efficient and effective program implementation.
- Strong problem solving, interpersonal and negotiation skills.
- Proactive problem-solver able to unravel and solve multiple complex challenges.
- A minimum of 5 years of progressive management experience in complex/ protracted emergencies and recovery operations.
- Experience in program design, monitoring and evaluation in a complex humanitarian context.
- Proven ability to manage a large and diverse program portfolio with multiple donors.
- Knowledge of humanitarian industry including sphere standards, NGO code of conduct and humanitarian charter.
- Effective in written and verbal communication in English.
Preferred Skills, Knowledge and Experience:
- Must demonstrate familiarity with EU, USAID, DFID, and CIDA grant compliance and procedures. Willingness to assume other project tasks as required.
- Experience in staff security and safety management for humanitarian organizations in complex and insecure environments is a must.
- Very strong organizational, management and communication skills.
- Must demonstrate experience in managing diverse teams.
Work Environment/Travel:
- The position requires ability and willingness to travel domestically and internationally up to 50% of the time.