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Assistant Hope Lodge Manager

This job is no longer available

Gainesville, FL, USAGainesvilleFLUSA

Assist the Hope Lodge Manager in overseeing the management of a residential hospitality house for adult cancer patients and caregivers.  May manage assigned staff and/or volunteers in day-to-day operations and to support the execution of lodge activities and events. Ensures strong customer relations with guests and external partners while maintaining a positive supportive environment. Implements CRM principles as standard business practice.

Areas of Responsibility: 
  • Provides back up to the Hope Lodge Manager in all areas necessary to ensure a smoothly running Hope Lodge.
  • Serves as the “acting” Hope Lodge Manager in the event of Manager’s absence.
  • Maintains visibility and availability for guests to ensure that superior service is provided.  
  • Manages a pool of volunteers, which includes: recruiting, training, scheduling and supervision of volunteers.
  • Assists Manager in training and scheduling of Lodge employees.
  • Coordinates, oversees and participates in lodge activities and events, including developing, scheduling, communicating, promoting and executing these activities and events.
  • Maintains accurate data files and records, submits timely and accurate reports within established timelines.
  • Generates appropriate monthly and quarterly tracking reports for the purpose of monitoring services provided and referrals made.
  • Schedules the occupancy of rooms, inform guests of Lodge policies and procedures and ensures that they are adhered to.
  • Assist Hope Lodge Manager to ensure compliance with all appropriate standards (e.g., OSHA, risk management, ADA).
  • Provides tours for civic, community and health care groups.
  • Performs any necessary responsibility in the absence of Manager, other staff or volunteers.
  • Refers available ACS services and programs; ensure guests are linked to their ACS community for additional support and information upon their departure.
  • Undertakes other duties as assigned.
Educational Background: 
Bachelor’s degree or equivalent combination of education and work experience.
  • At least one year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education.

Demonstrates Hope Lodge Competencies:

  • Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
  • Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
  • Interpersonal savvy - Relates openly and comfortably with diverse groups of people.
  • Resourcefulness - Secures and deploys resources effectively and efficiently.
  • Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.

Other Skills:

  • Computer literacy and experience with Microsoft Office software essential.
  • Excellent interpersonal communication and presentation skills required.
  • Management and volunteer experience preferred.
  • Must have an active CPR/AED certification

We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.

Organization Info

American Cancer Society

Atlanta, GA, United States
Annual Budget : 
More than $500M
About Us

Together with our millions of supporters, the American Cancer Society (ACS) saves lives and creates a world with less cancer and more birthdays by helping people stay well, helping people get well, by finding cures, and by fighting back.

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem.

You can connect with us through LinkedIn groups: American Cancer Society Supporter, American Cancer Society Relay For Life, or American Cancer Society Making Strides Against Breast Cancer.

Listing Stats

Post Date: 
Mar 8 2019
Active Until: 
Apr 8 2019
Hiring Organization: 
American Cancer Society