The ReStore is a retail business that sells donated building materials, furniture, and appliances at discounted prices to generate revenue to support Habitat for Humanity Chicago South Suburbs in its mission to build homes, communities and hope. The primary responsibilities for the ReStore Manager are:
Overall business performance of the ReStore with priority responsibilities on the acquisition, marketing and sale of quality donations necessary to achieve sales targets;
Planning and execution of an effective and efficient receiving process;
Human Resource responsibilities including hiring, training, and supervision of volunteers and staff.
- Promote donations, drive sales and profits of the ReStore to provide sustainable funding to support Habitat for Humanity Chicago South Suburbs’ mission.
- Implement strategies to achieve the goals and objectives by the Board of Directors.
- Work with affiliate staff to develop marketing and advertising programs to build store’s visibility in the community.
- Establish and maintain relationships with potential and existing donors, including contractors, suppliers, individuals, businesses, community and church groups to increase quality and quantity of merchandise donations.
- Establish, implement and review policies and procedures for the safe, secure and high-quality performance of all aspects of ReStore activities.
- Oversee the effective merchandising of the floor, maximizing available display space and use inventory control and pricing to ensure appropriate turnover of merchandise.
- Oversee scheduling of all store activities including staff schedules, volunteer schedules, and other special events.
- Ensure that all areas of the store, rest rooms, and warehouse are clean and safe.
- Develop relationships with other area ReStore managers to identify “best practices” and programs that are mutually beneficial.
- Attend and participate in ReStore-related training opportunities.
- Hire and train ReStore staff; establish annual performance goals for each and monitor performance results, formally reporting results at least annually.
- Work in partnership with affiliate staff to recruit, train and engage volunteers in meaningful ways.
- Guide and assist volunteers in their work, understanding that each is an individual with different capabilities.
- Train new volunteers and staff to deliver high quality, consistent customer service experience in the ReStore and ensure issues are professionally resolved and reported in a timely basis.
- Provide direction and supervision for ReStore volunteers, (operations, deconstruction, office/clerical staff, donation pick-up drivers, and counter sales assistant) including Institution Community Work Crew and community service volunteers.
- Identify “sweat equity” opportunities for partner families.
Finance and Administration:
- Ensure compliance with all financial reporting practices: reconciling of daily sales and the daily closing out of all financial transactions.
- Develop and enforce pricing policy and processes for store merchandise. Review and adjust pricing as necessary for changing market conditions.
- Work in conjunction with the Executive Director and Finance Committee to develop and maintain operation within the annual operating budget and recommend capital expenditures.
- Track sales data to determine categories with high to low volume and adjust procurement strategies to meet customer demand.
- Approve, ensure accurate coding and submit payable invoices on a timely basis to office coordinator.
Reporting and Communication:
- Create written monthly report of sales activities, expenses, volunteer hours, and outreach efforts to provide a snapshot of the current state of the ReStore.
- Work closely with the volunteer coordinator, to coordinate weekly and monthly schedules as well as long- term planning for volunteer needs.
- Coordinate with Development and Construction staff and volunteers on in-kind donation requests from area contractors, suppliers and businesses.
- Ensure that Executive Director is informed on a regular basis of progress and challenges.
- Dedication to and ability to articulate the mission and core values of Habitat for Humanity Chicago South Suburbs.
- Ability to plan, schedule, prioritize, coordinate, delegate and manage multiple work activities.
- Demonstrated administrative, communication, financial and management skills.
- Attention to detail and overall quality control.
- Strong interpersonal skills, dealing well with a variety of people, personalities and backgrounds.
- Strong written and verbal communication and public relations skills.
- Physical ability to perform tasks, including lifting up to 75 pounds and standing for long periods at a time.
- Experience in supervising and leading employees and volunteers, directing successful teams and accountable for meeting objectives.
- Experience in a retail environment preferred.
- Cursory knowledge in building materials desired.
- Demonstrated ability in training, managing, leading and developing people.
- Working knowledge in Microsoft Office, including Word, Excel and email.
- Background check required.
- Achieve sales and financial goals outlined in Strategic Plan.
- Build store assets and enhance the mission of HFHCSS.
- Manage volunteers and employees for best utilization in fulfilling objectives.
- Initiative and independent action demonstrated in handling tasks assigned.
- Strong communication with donors, customers, volunteers, partner families and staff.
- Demonstrated knowledge of operations, policies and procedure.