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Specialist, Applications Support

This job is no longer available

Fairfield, CT, USA

The Specialist, Application Support is part of a dynamic team responsible for supporting Save the Children’s portfolio of best-in-class technology applications. As part of this team, the Specialist, Application Support will be responsible for ensuring functionality of mission-critical applications (including CRM, child management systems, financial systems, and web-based applications). Strong collaboration with IT colleagues, agency business units, and external vendors will be critical to the success of this position.

Areas of Responsibility: 
  • Serves as a key resource in the IT department, providing support and expertise to business staff and external vendors on the utilization of the agency’s CRM, financial, child management, and website applications. Responsibilities include: troubleshooting, testing system issues, identifying and documenting solutions, as well as shared responsibility within IT for integration and management of donor, child, and financial data between systems. Collaborates closely with both IT colleagues and software vendors in delivering systematic and process-based solutions. 50%
  • Monitors the agency website, ensuring that all critical functions can be performed. This includes the building and maintenance of monitoring scripts, management of monitoring tools and the vendor relationship, and reporting of performance and metrics to agency stakeholders.   20%
  • Delivers critical system reports and files to agency business units and external vendors. 20%
  • Participates in and implements critical system upgrades, drafting test cases, and testing critical processes. Performs other duties as may be required. 10%
Educational Background: 
High School or Technical/Vocational Degree. 
  • Minimum 3 to 5 years’ experience in system support.
  • Must be able to participate in an on-call rotation schedule for system down issues and occasional after-hours responsibilities.
  • Strong analytical and organizational skills, ability to multi-task, organize workloads and assignments as well as disciplined time management skills.
  • Strong written, verbal, and customer service skills.
  • Ability to problem solve independently and adjust to changing priorities quickly.
  • Experience with CRM technologies.
  • Experience with financial, fundraising, sponsorship and donor management a plus.
  • Proficient in Microsoft Office suite and hands-on experience and knowledge of various reporting and query tools.
  • Must demonstrate significant level of patience providing support in a cross-cultural environment.
  • Strong work ethic. 

Preferred Qualifications

  • Bachelor’s Degree and/or equivalent experience in support of applications including Web, CRM and/or Financial systems as well as systems support management.
  • Aetna Medical and Dental insurance with a concierge service
  • Health Care and Dependent Care Flexible Spending Account
  • Vision Insurance
  • Life insurance
  • Employee Assistance Program
  • Commuter Benefit Program
  • Vacation and Sick leave
  • Paid holidays

What makes us special!

  • Generous Retirement Savings with matching company contributions of up to 8% 
  • Family Leave – 10 additional days of paid time off for you to use to care for your family members 
  • Additional Maternity and Paternity Leave – 30 days where parents can take additional paid leave (beyond short-term disability and FMLA) at the birth or adoption of a child during that critical first year! 
  • Critical Child Illness Leave – We hope you never have to use it, but we will provide an additional 30 days of paid leave per year should your dependent child be faced with a critical illness. 
  • Pet Insurance, Critical Illness Insurance, Identity Protection, Home, Auto and additional Life insurances 
  • Summer Fun Fridays – During the summer months, early release at 1:30 pm every other Friday! 
  • Volunteer Day – One paid day a year to support the causes that matter to you! 
  • Ergonomic Options – Every employee at our HQ offices has the option of a sitting/standing desk 
  • Leadership and Employee Development Training, including: 
  • Our remarkable in-house CORE, Senior Management Development, and Leadership Development Programs 
  • Language learning opportunities 
  • Continuous Improvement skill development programs 
  • Brown Bag information sharing sessions 
  • Work hard/Play hard! We make sure there’s ample opportunity for fun, engagement, and celebration while you work, such as networking events, March Madness, World Cup, Dodgeball Tournaments, Take Your Child to Work Day, Founder’s Day, and our annual Day of Service 

Organization Info

Save the Children US

Fairfield, CT, United States
Annual Budget : 
More than $500M
About Us

Save the Children is the world's leading independent organization for children in need, with programs in nearly 120 countries, including the United States. We aim to inspire breakthroughs in the way the world treats children, and to create immediate and lasting change in their lives by improving their health, education and economic opportunities. in times of acute crisis, we mobilize rapid assistance to help children recover from the effects of war, conflict and natural disasters. Save the Children is a member of the International Save the Children Alliance, a global network of 30 independent Save the Children organizations working to ensure the well-being and protection of children in more than 120 countries.

Listing Stats

Post Date: 
Jun 17 2019
Active Until: 
Jul 17 2019
Hiring Organization: 
Save the Children US