The Coordinator, Supporter Experience Center is an important part of the agency’s fundraising, retention and acquisitions strategies. This role is supporter facing and the main focus is providing a supporter centric experience which allows our supporters to have a stronger connection with Save the Children. The role also has a strong focus focuses on the generation of additional revenue. The Coordinator is responsible for supporting the mission of the agency while building relationships with our supporters.
Areas of Responsibility:
- Initiate and respond to supporter requests by phone, email, social media and mail in a manner consistent with quality, strategy, and production standards that promotes supporter retention and contributes to fundraising while accurately promoting Save’s brand. Professionally and enthusiastically engage and appreciate supporters to assist in the acquisition, retention and fundraising of both current and new supporters. (80%)
- Process administrative duties and projects as assigned. Track and record all necessary data in Save’s CRM or other data capture program. Perform data maintenance by researching and managing follow-up on assigned files and perform other duties as may be assigned (20%)
Educational Background:
High School or Technical/Vocational Degree
Skills/Experience:
- 2-3 years of customer engagement experience in a call center, retail, fundraising, recruiting or sales environment
- Prior experience with MS products (Microsoft Word) and customer database.
- Excellent written/oral communication skills and strong interpersonal skills
- Energetic, enthusiastic realtionship builder
- Demonstarted ability to follow procedure and process
Preferred Qualifications
- Bachelor’s degree
- Spanish speaking is a plus
Compensation/Benefits:
- Aetna Medical and Dental insurance with a concierge service
- Health Care and Dependent Care Flexible Spending Account
- Vision Insurance
- Life insurance
- Employee Assistance Program
- Commuter Benefit Program
- Vacation and Sick leave
- Paid holidays
What makes us special!
- Generous Retirement Savings with matching company contributions of up to 8%
- Family Leave – 10 additional days of paid time off for you to use to care for your family members
- Additional Maternity and Paternity Leave – 30 days where parents can take additional paid leave (beyond short-term disability and FMLA) at the birth or adoption of a child during that critical first year!
- Critical Child Illness Leave – We hope you never have to use it, but we will provide an additional 30 days of paid leave per year should your dependent child be faced with a critical illness.
- Pet Insurance, Critical Illness Insurance, Identity Protection, Home, Auto and additional Life insurances
- Summer Fun Fridays – During the summer months, early release at 1:30 pm every other Friday!
- Volunteer Day – One paid day a year to support the causes that matter to you!
- Ergonomic Options – Every employee at our HQ offices has the option of a sitting/standing desk
- Leadership and Employee Development Training, including:
- Our remarkable in-house CORE, Senior Management Development, and Leadership Development Programs
- Language learning opportunities
- Continuous Improvement skill development programs
- Brown Bag information sharing sessions
- Work hard/Play hard! We make sure there’s ample opportunity for fun, engagement, and celebration while you work, such as networking events, March Madness, World Cup, Dodgeball Tournaments, Take Your Child to Work Day, Founder’s Day, and our annual Day of Service
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 31 2019
Active Until:
May 1 2019
Hiring Organization:
Save the Children US
industry:
Nonprofit