The Coordinator, Child Information Management will be responsible for working closely with country offices, marketing, donor services and other Sponsorship teams to coordinate the operational, analytical and strategic aspects of child information and to execute on the strategy that ensures there are enough children enrolled in sponsorship to meet acquisition targets. This person will also be responsible for understanding the data and driving smart business conversations around country office allocations.
Areas of Responsibility:
Coordination of Child Information Management – 55%
- Coordinate the quality review and tracking of all child information and child photos for children enrolled in Save the Children’s Global Sponsorship programs.
- Conduct quality review for 2-3 country offices and work with the sponsorship managers on ways to increase operational efficiencies, paying particular attention to data quality for new country offices.
- Coordinate with the Director, Global Sponsorship Operations on the strategy for Greatest Need and child allocations and execute that strategy through tracking and reporting.
- Collaborate with the Sponsorship Gift Processing team on all Greatest Need decisions directly affecting sponsorship assignments.
- Monitor child availability daily, and inform appropriate units when any particular COs are struggling to meet their targets.
- Monitor, track and report on all child death activities. Call SCUS sponsors when their sponsored child has died. Alert SC Members when one of their sponsors’ child has died. Work with the Director, Global Sponsorship Operations, Marketing Retention team and country offices on child death communications.
- Work with the technology teams to ensure that internal databases (ASISt and BBEC) are working well together.
Country Office Accountability – 25%
- Partner closely with all sponsorship country offices, to ensure that we are getting the maximum amount of quality data input into ASISt.
- Participate in conversations surrounding new country office start-ups. Provide training to new country offices on process that overlaps with Sponsor Services/marketing initiatives.
- Track and rate country offices based on performance and participate in strategy working-groups around country office performance.
- Initiate conversations for process improvement on both the country office and home office fronts in terms of efficient process and quality of information flow.
- Run and distribute the Child Information Management Plan (CIMP) reports for country offices, which track child enrollments to goal on a monthly basis.
- Occasional travel to Country Offices in order to experience on-the-ground operations (<5%).
Analytics & Reporting – 15%
- Work closely with the Sponsor Services/Marketing team to ensure that the “story” of the unit is accurately told through reports.
- Regularly run and report out on all risk mitigation reports.
- Work with Information Technology Business Solutions teams when reports fill gaps that should be handled by revised systems/processes.
- Ad-hoc projects and perform other duties as assigned by Global Sponsorship leadership 5%
Educational Background:
High School or Technical/Vocational Degree
Skills/Experience:
- You have a minimum of 2-3 years' business experience
- Proven experience and success in operational support
- Experience calling and discussing sensitive information with key constituents
- Demonstrated knowledge and/or experience in creating and messaging out metrics and reports
- Experienced user of Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Knowledge and previous use of customer relations management or donor databases
- Excellent verbal, written and interpersonal communication skills
- Self-starter, self-motivator and work with minimal direction
- Ability to work in a cross-cultural environment
- Independent problem-solver and decision-maker
- Excellent organizational and time management skills; detail-oriented
- Ability to work under pressure on a number of competing tasks
- Ability to work outside of the normal business hours
Preferred Qualifications
- Multiple languages
- Non-profit experience
- Experience with Raiser’s Edge 7 or any Blackbaud product
Compensation/Benefits:
- Aetna Medical and Dental insurance with a concierge service
- Health Care and Dependent Care Flexible Spending Account
- Vision Insurance
- Life insurance
- Employee Assistance Program
- Commuter Benefit Program
- Vacation and Sick leave
- Paid holidays
What makes us special!
- Generous Retirement Savings with matching company contributions of up to 8%
- Family Leave – 10 additional days of paid time off for you to use to care for your family members
- Additional Maternity and Paternity Leave – 30 days where parents can take additional paid leave (beyond short-term disability and FMLA) at the birth or adoption of a child during that critical first year!
- Critical Child Illness Leave – We hope you never have to use it, but we will provide an additional 30 days of paid leave per year should your dependent child be faced with a critical illness.
- Pet Insurance, Critical Illness Insurance, Identity Protection, Home, Auto and additional Life insurances
- Summer Fun Fridays – During the summer months, early release at 1:30 pm every other Friday!
- Volunteer Day – One paid day a year to support the causes that matter to you!
- Ergonomic Options – Every employee at our HQ offices has the option of a sitting/standing desk
- Leadership and Employee Development Training, including:
- Our remarkable in-house CORE, Senior Management Development, and Leadership Development Programs
- Language learning opportunities
- Continuous Improvement skill development programs
- Lunch and Learn information sharing sessions
- Work hard/Play hard! We make sure there’s ample opportunity for fun, engagement, and celebration while you work, such as networking events, March Madness, World Cup, Dodgeball Tournaments, Take Your Child to Work Day, Founder’s Day, and our annual Day of Service
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 20 2019
Active Until:
Sep 20 2019
Hiring Organization:
Save the Children US
industry:
Nonprofit