The Coordinator of, Sponsorship, Child Information Management will be responsible for working closely with country offices, marketing, donor services and other Sponsorship teams to coordinate the operational, analytical and strategic aspects of child information and to create an executable strategy that ensures there are enough children enrolled in sponsorship to meet acquisition targets. This position will also be responsible for understanding the data and driving smart business conversations around country office allocations.
Areas of Responsibility:
Coordination of Child Information Management – 55%
- Coordinate the quality review and tracking of all child information and child photos for children enrolled in Save the Children’s Global Sponsorship programs.
- Conduct quality review for 2-3 country offices and work with the sponsorship managers on ways to increase operational efficiencies, paying particular attention to data quality for new country offices.
- Coordinate with the Director of Global Sponsorship Operations on the strategy for Greatest Need & child allocations and execute that strategy through tracking and reporting.
- Collaborate with the Sponsorship Gift Processing team on all Greatest Need decisions directly affecting sponsorship assignments.
- Monitor child availability daily, and inform appropriate units when any particular COs are struggling to meet their targets.
- Monitor, track and report on all child death activities. Call SCUS sponsors when their sponsored child has died. Alert SC Members when one of their sponsors’ child has died. Work with the Director of Global Sponsorship Operations, Marketing Retention team and country offices on child death communications.
- Work with the technology teams to ensure that internal databases (ASISt and BBEC) are working well together.
Country Office Accountability – 25%
- Partner closely with all sponsorship country offices, to ensure that we are getting the maximum amount of quality data input into ASISt.
- Participate in conversations surrounding new country office start-ups. Provide training to new country offices on process that overlaps with Sponsor Services/marketing initiatives.
- Occasional travel to Country Offices in order to experience on-the-ground operations (<5%)
- Track and rate country offices based on performance and participate in strategy working-groups around country office performance.
- Initiate conversations for process improvement on both the country office and home office fronts in terms of efficient process and quality of information flow.
- Run and distribute the Child Information Management Plan (CIMP) reports for country offices, which track child enrollments to goal on a monthly basis.
Analytics & Reporting – 15%
- Work closely with the Sponsor Services/Marketing team to ensure that the “story” of the unit is accurately told through reports.
- Regularly run and report out on all risk mitigation reports.
- Work with Information Technology Business Solutions teams when reports fill gaps that should be handled by revised systems/processes.
Ad-hoc projects and other duties as assigned by Global Sponsorship leadership 5%
Educational Background:
High School or Technical/Vocational Degree
Skills/Experience:
- You have a minimum 2-3 years' business experience required, non-profit experience a definite plus
- Proven experience and success in operational support.
- Experience calling and discussing sensitive information with key constituents.
- Demonstrated knowledge and/or experience in creating and messaging out metrics and reports.
- Good working knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint).
- Knowledge and previous use of customer relations management or donor databases such as Raiser’s Edge 7 or any Blackbaud product preferred
- Excellent verbal, written and interpersonal communication skills.
- Needs to be a self-starter, self-motivator and work with minimal direction.
- Ability to work in a cross-cultural environment.
- Independent problem-solver and decision-maker.
- Excellent organizational and time management skills; detail oriented.
- Ability to work under pressure on a number of competing tasks.
- Hours outside of the normal business hours may be required.
Preferred Qualifications
- Multiple languages a plus but not required
Compensation/Benefits:
- Meaningful work, with a knowledge that you are changing the lives of children all around the world
- A family friendly work environment
- Highly collaborative and innovative teams
- Generous paid vacation days, holidays, family leave days, and sick time
- Healthcare plans including medical, dental, and life insurance
- Retirement savings account with matching company contributions
- Structured and formalized management development and coaching programs for mid and senior level managers
- Extensive e-learning opportunities on a variety of topics offered through our affiliation with several prestigious universities as well as language learning opportunities
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 17 2018
Active Until:
May 17 2018
Hiring Organization:
Save the Children US
industry:
Nonprofit