Position Title: Family Service Coordinator
Position Structure: Coordinator
Employee Type: Full-time Regular
Supervisor Title: Center Director
Division: United States Programs
Child Safety: Frequent Contact
Summary
The Family Service Coordinator is responsible for support services to Head Start and/or Early Head Start Families and for assisting parents to learn about and use community resources; for working with parents on goal setting; for encouraging parent involvement and participation in their child's education.
The Family Service Coordinator reports directly to the Center Director with indirect supervision from Family and Community Engagement Manager. The position supports and assists families as they identify and meet their own goals through a case management model for developing and carrying out the program’s Family Partnership Agreements. The position also assists with the completion of the child health requirements and other required screenings and assessments. The position may involve reassignment of caseloads and/or center location as deemed necessary for the program operations.
As a front line representative of Save the Children, the Family Service Coordinator is required to ensure the safety and security of Head Start children and families that he/she comes in contact with adhering to the agency’s values of Accountability, Ambition, Collaboration, Creativity, and Integrity.
As a Save the Children employee who will come into contact with children on a routine basis, you are expected to prevent child abuse in every situation by striving, through mental awareness, good practice and training to minimize risk to children. You must take positive steps to protect children who may be a subject of concern and report and respond to any instance of child abuse and promote training and awareness around all child safeguarding obligations.
Essential Duties
Case Management
Recruitment
Record Keeping and documenting
Responsibilities and Impact
- Provide support to all families within his/her caseload, including relationship development, developing Family Partnership Agreements, goal-setting process, and assisting to obtain necessary community services and supports
- Works closely with the Center Director, teachers, Family and Community Engagement Manager and all content areas to assure successful collaboration in maintaining children/family files and privacy.
- Works collaboratively with Center Directors and other center staff for child recruitment and maintaining a consistent enrollment for the program.
- Enters and assists in tracking information regarding ERSEA, health, education, mental health/disabilities and family service information. Work with the Information Specialist to enter and track information regarding family services and ERSEA (Eligibility, Recruitment, Selection, Enrollment and Attendance).
- Ensure regular communication with families regarding screening, assessments, and surveys in order to provide needed information regarding medical, nutritional, educational, and social services as needed to ensure that all requirements are met according to Head Start Performance Standards while maintain strict confidentiality.
- Assist in the monitoring and reporting of family related services to appropriate Head Start superiors.
- Responsible for maintaining full enrollment, with a 72-hour turn around to fill vacancies, program-wide; performing up-to-date recordkeeping and data entry.
- Submit accurate information in a timely manner, including written documentation, scheduled reports, and mandated reports.
- Attend case coordination meetings with appropriate staff, to fully integrate services.
- Participate in an individualized continuing education plan including CPR and First Aid.
- Ability to effectively demonstrate sound judgment, using discretion as it relates to individual cases.
- Maintains open communication with management regarding caseload and progress to build effective working relationships within the organization, works independently and as a team member.
- Perform other related duties as assigned.
Required Background and Experience, Skills and Behaviors
- Associate’s degree in Social Work, human services, family services, counseling or a related field; or within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field. Bachelor’s degree preferred.
- Minimum (1) year work experience in Head Start/Early Head Start setting or an Early Childhood Education setting.
- Three years’ work experience in a position that directly relates to Family services.
- Knowledge of the basics of working with infants, toddlers and/or preschool age children.
- Ability to establish and maintain effective working relationships with agency staff, children, families, and outside agencies.
- Effective communication, problem solving, organizational, and time management skills.
- Ability to perform medium to heavy physical work exerting up to 50 pounds of force occasionally, up to 20 pounds frequently and up to 5-10 pounds constantly, performing such activities as sitting, crawling, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping. This also includes some duties that require repetitive action and motion skills, keyboarding and computer use.
Clear criminal records check (including child abuse registry check if required by state regulations) and pass all state and local health requirements required post job offer and prior to employment. To drive agency vehicles (if applicable), must have a valid driver’s license and be insurable by the Save the Children Head Start insurance carrier and have a Motor Vehicle Record acceptable to Save the Children Head Start. Current and former Head Start/Early Head Start parents will receive preference for employment vacancies for which they are qualified.
Save the Children invests in childhood – every day, in times of crisis and for our future. In the United States and around the world, we are dedicated to ensuring every child has the best chance for success. Our pioneering programs give children a healthy start, the opportunity to learn and protection from harm. Our advocacy efforts provide a voice for children who cannot speak for themselves. As the leading expert on children, we inspire and achieve lasting impact for millions of the world's most vulnerable girls and boys. By transforming children's lives now, we change the course of their future and ours.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom Save the Children is in contact. All Save the Children Representatives are explicitly prohibited from engaging in any activity that may result in any kind of Child Abuse.
In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of Child Abuse. All Save the Children Representatives are expected to conduct themselves in a manner consistent with this commitment and obligation. Any violations of this policy will be treated as a serious issue.
Save the Children provides an attractive benefits package including competitive salaries, a matching retirement plan, health and welfare benefits, life insurance, an employee assistance program, generous time off and much more. We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.