This person is responsible for scheduling and coordinating a high volume of business travel for employees and supported travelers, consistent with organization policies and procedures. Position processes a high volume of airline tickets, hotel accommodations, auto rentals, transportation, visas, immunizations, etc. Must provide excellent customer service and have excellent communication and interpersonal skills.
- Provide comprehensive travel booking and support for employee/supported travelers for; air, car, hotel, transportation, passport/visa, etc.
- Ability to communicate travel policies/procedures and travel documentation to travelers.
- Ensures travel is booked in accordance with company and project related travel policies.
- Process a high volume of expense authorization requests; data entry, advance calculations, etc.
- Notifies travelers of arrangements, documentation and ensures travel files are in order
- Work with director/manager to communicate necessary client requests and/or concerns
- Work with director/manager to resolve problems and respond to questions from team members and employees
- Serves as the liaison with airline, hotel, and rental car personnel to book travel arrangements and resolve discrepancies.
- Researches discrepancies in travel related charges to ensure accurate expenses are processed.
- Assist team with value-added projects to fulfill departmental and company objectives and goals
- Attends training classes and programs agreed upon
- Contributes to team and participates in team meetings, projects and objectives.
- Performs other related duties as needed and as assigned.
Problem Solving & Impact:
- Works on problems that are diverse in scope and require judgment in resolving or making recommendations.
- Exercises judgment within defined policies and procedures to obtain solutions and perform duties.
- Decisions made generally affect own job or specific functional area.
Supervision Given/Received:
- Has no supervisory responsibility.
- Receives instructions on new assignments.
- Typically reports to a Manager or Director.
- Requires 4-6 years of travel coordination and administrative support experience.
- Native Sabre airline reservation experience required.
- Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
- Must be able to read, write and speak fluent English; fluent in host country language.
- Prior experience in a non-governmental organization (NGO) preferred.
Typical Physical Demands:
- Typical office environment. Ability to sit and stand for extended periods of time; ability to lift 5-50 lbs.
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