Back to top

Senior Business Analyst

Durham, NC, USA
Full-time

Analyzes the operations of a department or functional unit with the purpose of developing a general systems solution to a business problem that may require automation. Specific duties include assessing the business model, improving/streamlining business processes, and integrating technology, as needed, with the business functions. Specific activities may include participating in client needs assessments as well as evaluating platform feasibility and business and technical software requirements. Position is responsible for reviewing business requirements and conducting impact assessments to understand business and application implications. May advise the client on improvement opportunities that solve business process and technical issues of varying complexities. This is technical and analytical work to develop, design, and/or analyze technical solutions for clients through an appropriate blending of technical knowledge and business problem solving activities.

Areas of Responsibility: 
  • Interviews stakeholders in conducting requirement gathering, document requirements in the deployment of business solutions
  • Liaison with users in assessment, development, and testing of business solutions.
  • Develops and analyzes solutions to business issues, including review and writing of all relevant documentation, including but not limited to functional and technical design requirements.
  • Assists in overseeing the development of technical design requirements with developers, programmers, and external suppliers before initiating coding.
  • Writes and edits program and system documentation, user manuals, and training materials required to help people use and operate a system.
  • Collaborates and assists in the design of the front end user interfaces and interactive procedures / tools.
  • Conducts user training including the development of training materials and procedures to accurately document the approved business process.
  • Implements design and development of quality assurance standards to support organizational requirements.
  • Participates in improving internal processes with regard to systems and development initiatives.
  • Monitors internal programs, policies, and procedures and their effects.
  • Assists in ranking and prioritizing work requests
  • Develops knowledge of a client's industry, customers, and organization and business objectives in order to help the client in a problem-solving role. Assessing user requirements, procedures, and problems to create or improve a system.
  • Provides quality client support by, researching possible solutions to problems, and fostering open communication between the client and the project team.
  • Tracking software and documentation defects, performing application maintenance, and providing on-site consulting and training as required.
  • Works with system developers and designers to identify, diagnose, and document problems and errors in specific components of a system. Assessing how well a product adheres to its design, standards, as well as its usability and ability to meet business needs.
  • Manages and conducts some or all of the project phases to develop or modify a system application.
  • Serves as main liaison with users in assessment, development, and testing of business solutions.
  • Oversees development of technical design requirements with developers, programmers, and external suppliers before initiating coding.
  • Manages the development of and reviews test plans and test data for unit and integration testing.
  • Manages user training including the development of training materials and procedures to accurately document the approved business process.
  • Recommends best practices and tools based on design and development standards and quality assurance.
  • Participates actively in improving internal processes with regard to systems and development initiatives.
  • Applies in-depth understanding of the business and understands how to leverage software solutions to improve business processes. Mastery of procedure and technical writing.
  • Analyze complex data and identify trends to advise or recommend business improvements and customer solutions.
  • Can deliver complex projects using project management skills.
  • Defines scope and objectives for new site functionality or enhancement of system application.
  • Compiles and prepares summary of findings for Management and Business Owners and aide in implementation of process improvements.
  • Coordinates with management to determine project and task resource assessment, sizing, prioritization and timelines.

Problem Solving & Impact:

  • Demonstrates in-depth knowledge of other work specialties and the ability to integrate this knowledge base to achieve solutions to highly complex problems.
  • Investigates, researches and implements new technologies in specialty or related areas.
  • Utilizes advanced skills to make technology modifications. * Determines pros and cons of implementing technical modifications.
  • Interprets and communicates information, ideas and instructions.
  • Selects appropriate information and best method or format for presenting it either in writing or verbally.
  • Persuades and negotiates to build cooperation and consensus. Translates advanced technical issues into understandable terms for non- technical users.

Supervision Given/Received: 

  • Assumes leadership role within team, and is involved in communicating internal procedural changes, coaching and training of new team members.
  • Advises staff on complex issues when proper course of action is not apparent and directs research actions to ensure timely resolutions of issues.
  • Leads multiple team efforts and assesses the skills and strengths of individuals.
  • Promotes positive customer relationships and mentors others to ensure customer satisfaction.
  • Consults with clients to develop solutions using existing and proposed technologies.
Educational Background: 
Bachelor's Degree or its International Equivalent.
Skills/Experience: 
  • Independently manages project timelines, resources, and staff. Leads implementation efforts.
  • Exhibits comprehensive knowledge of the work area demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with the work specialty.
  • Proficient in large scale enterprise search/operation applications
  • Proficient in automation and integration platforms
  • Proficient in document management system configuration.
  • Functional knowledge of system and technology alternatives.
  • Broad knowledge of the business unit's functions and applications.
  • Collaboration, negotiating and influencing skills.
  • Strong presentation and facilitation skills.
  • 8+ years of related work experience.
  • In-depth experience in translating business requirements to technical resources (internal and external) in support of projects.
  • Strong documentation skills.
  • Strong experience implementing the Project Life Cycle methodology; active participant in one or more full life cycle projects.
  • In-depth experience with basic process redesigns methodologies.
  • Prior work experience with a non-governmental organization (NGO).
Compensation/Benefits: 

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Organization Info

Fhi 360

Overview
Headquarters: 
Washington, DC, United States
Annual Budget : 
More than $500M
Founded: 
1974
About Us
Mission: 

To improve lives in lasting ways by advancing integrated, locally driven solutions for human development.

Why Work For Us?: 

We Believe…

…the key to improving the lives of the world's most vulnerable people lies in generating, sharing, and applying knowledge.

…sustainability comes from improving the capacity of individuals and countries to address their needs.

…in partnerships with governments, civil society organizations, the private sector, and communities.

…in approaches that address human needs as a whole

Connect With Us

Listing Stats

Post Date: 
Nov 24 2019
Active Until: 
Dec 24 2019
Hiring Organization: 
Fhi 360
industry: 
Nonprofit