Oversees the execution and completion of information technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning, and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Ove rsees performance of the installation and client acceptance of, enterprise software systems, or system integration projects or Oversees performance of the installation and client acceptance of, enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops, and evaluates personnel to ensure the efficient deployment of resources to complete project and department deliverables. This is a part-time (20+ hours/week), regular, position.
- Responsible for capturing requests, ideas, opportunities for the assigned client partner group(s) and ensuring these are properly represented to ISS and the Operations Management Committee (OMC).
- Effectively communicates relevant project information to organization management.
- Keeps project team well informed of changes to ensure completion of project and staying within budget constraints.
- Supports Director in development, management, implementation and evaluation of appropriate systems, projects, services, staff and budgets.
- Supports Director in development and evaluation of unit, division, and departmental goals and objectives, proposals, reports, etc., as they relate to the organization’s strategic plan and priorities.
- Represents and reports to the client partner group and acts as the focal point for ISS.
- Manages and prioritizes organizational partner requests and projects through the governance and system development lifecycle.
- Assists partner sponsors with development of business cases.
- Assembles and manages the project teams.
- Assures the necessary support to the ISS functions and responsibilities.
- Supports performance management and professional development of direct reports including ongoing feedback, coaching, and career support.
Problem Solving & Impact:
- Leads business decisions regarding methods, techniques, and procedures for project design and completion.
- Works independently on several projects with minimal supervision.
- Demonstrated technical knowledge in ISS Management, including management of assigned personnel and budgets
- Knowledge of budgets and contracts.
- Decisions may affect the management and operations of an entire department or multiple departments.
Supervision Given/Received:
- Manages personnel and technical resources to maximize utilization, skillsets, and career objectives.
- Manages contractor resources, budgets, and deliverables.
- Manages employee performance, development, and career planning.
- Participates in the development and implementation of educational and training activities for staff.
- Enables cross-team collaboration and knowledge sharing within the group.
- Mentors junior staff and provides career progression guidance.
- Contributes to resource development efforts, including participation in proposal development.
- Manages the selection, development, and evaluation of assigned staff and budgets including recruitment, establishment of performance expectations, performance assessments, recommended action based on performance.
- Comprehensive knowledge of concepts, theories, practices and procedures with information technology project management.
- Extensive knowledge of computer systems, software, and programs.
- Provides technical assistance and support to direct reports and other divisions and departments as appropriate.
- Coordinates and supports collaboration in ISS project implementation to ensure appropriate staffing, monitoring, and evaluation.
- Actively participates and coordinates planning and status meetings to ensure proper implementation of programs and projects.
- Keeps Director informed of project or program issues; identify and implement best practices as appropriate.
- Acts as liaison to internal and external constituencies, vendors, sponsors, etc.
- Typically requires 8+ years of experience with project management and managing IT systems and programs.
- Demonstrated mastery with software development life cycle, third party software analysis and selection, including Information Technology Infrastructure Library (ITIL), Capability Maturity Model Integration (CMMi) or other structured software implementation standards.
- Extensive experience with implementation of enterprise software applications.
- Experience with government contracting organizations strongly preferred.
- Experience in a team leadership or supervisory role preferred.