The Applications Associate is responsible for supporting all functionalities within the Deltek ERP Suite. This person works closely with the end-users to understand business objectives and provide daily support activities. The day-to-day support activities include but are not limited to end-user support, documentation, testing and application maintenance. Provides Level I support on the COMPASS Help Desk.
Areas of Responsibility:
- As a member of the COMPASS Helpdesk provides first-line support to the global users of the enterprise financial system (Costpoint, TESS, Gov. Win, TM1 and Cognos) and legacy FHI360 financial systems.
- Troubleshoots basic application malfunctions.
- Serves as primary liaison with global end users and works with all staff levels in assessing needs for various business functions.
- Responsible for daily application maintenance activities.
- Documents system maintenance processes and keep them up to date.
- Supports system testing activities including performing test cases, documenting results and reporting and/or compiling findings.
- Monitors the appropriate user security is applied to the enterprise financial system and performs routine audits.
- Serves as a backup for the Applications Associate II.
- Identify and recognize routine or standard problems that have established precedents. Develop solutions to routine issues and refer non-standard questions and more difficult problems to higher levels.
- Support administrative activities of the department.
- Supports the completion of various ad-hoc requests as needed.
Educational Background:
Associates degree required; Bachelor’s degree preferred or its international equivalent and at least 0 to 3 years related work experience.
Skills/Experience:
- Experience in customer service and experience troubleshooting end-user technical problems strongly preferred.
- Prior experience supporting an enterprise financial system preferred.
- Superior Excel skills.
- Experience with process documentation preferred.
- Superior communication skills. Prior experience with international or cross-cultural context is strongly preferred.
- Articulate, professional and able to communicate in a clear, positive manner with client and staff.
- Must be able to read, write and speak fluent English.
- Domestic and International Travel might be required up to 25%.
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 12 2018
Active Until:
Dec 12 2018
Hiring Organization:
Fhi 360
industry:
Nonprofit