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Business Operations Manager

This job is no longer available

Durham, NC, USADurhamNCUSA

At the contributor level the Operations Business Manager typically serves as member of the Business Unit leadership team and reports to a Business Unit Director. Ensures prudent business management of Business Unit’s projects, management accounts, and development account and proposal budgets. Tracks the overall financial status of the Business Unit and works with staff to address financial issues.  Supports the Business Unit Director in the management of personnel in all Business Unit administrative and operational matters. Serves as an active player in development efforts. Works closely with the Business Unit Director to oversee Business Unit operations activities, organizes and leads department meetings, retreats and outreach activities, and addresses personnel issues as they arise in order to ensure the smooth functioning of the Business Unit.

Areas of Responsibility: 


  • Works with team leadership to align budgets to goals and strategy
  • Represents department on working committees addressing administrative topics
  • Works under minimal supervision on projects impacting one function or multiple cross-functional processes.
  • Effectively manages the elicitation and documentation of business needs, requirements and solutions into work products in support of projects.
  • Applies maturing knowledge of business manager tools and deliverables. Serves as a resource to less experienced team members.
  • Acquires and applies general knowledge of the business, its products, and processes.
  • Financial and business planning – translates business goals into financial and budget plans
  • Prepares reports and monitors against financial/budget plans – maintains all financial reports and communicates to the leadership team.
  • Provides recommendations on areas for departmental or implementation process improvements.
  • Enhances the Business Unit, department and organization reputation by accepting ownership for accomplishing new and different strategies; exploring opportunities to add value to project accomplishments.
  • Performs other duties as assigned.

Applied Knowledge & Skills:

  • Plans and coordinates business operations or administrative and support services.
  • May serve as a specialist responsible for gathering facts, analyzing findings, reaching logical conclusions, recommending solutions and coordinating projects.
  • Applies knowledge of programs, operations and administrative policies and procedures.
  • Maintains frequent contacts with management and staff and external clients to plan and/or coordinate activities and to serve as a resource regarding administrative policies and procedures.
  • Coordinates and/or supervises diverse administrative functions.
  • Demonstrates project and personnel management skills.
  • Effective writing, editorial, and communication skills; excellent command of English grammar and usage.
  • Effective interpersonal skills.
  • Excellent problem-solving skills.
  • Ability to work in teams and build consensus with individuals at all levels.
  • Ability to work under pressure and against deadlines. * Influences, motivate, and collaborate with others.
  • Adapts and resolves problems/ issues to bring projects to completion.

Problem Solving & Impact

  • Responsible for helping to ensure that projects are staying within the established scope and budgetary parameters through analysis and consultation with management.
  • Resolves issues and navigates obstacles to deliver work products. * Identifies and resolves problems that would not require management’s direct involvement. 
  • Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Addresses problems in accordance with priorities, policies, commitments, and program goals.
  • Demonstrates ability to differentiate between situations which can be handled independently and those which require escalation.
  • Researches and develops solutions for unusual and novel situations.
  • Contributions are usually limited to task-related activities. Errors impact the Business Unit’s ability to achieve results.
  • Erroneous actions could result in delay of schedules and impact established timelines.
  • Errors could be difficult to detect and could require expenditures to resolve
Educational Background: 
Bachelor's Degree or its International Equivalent.
  • Typically requires 5+ years of business management experience.
  • Demonstrated experience with project management concepts, especially those related to USAID-funded projects. *
  • Experience with essential aspects of grant programs.
  • Demonstrated experience with monitoring and evaluation methodologies.
  • Prior work in a non-governmental organization (NGO).
  • Supervisory and organizational skills preferred.
Job Function: 

Organization Info

Fhi 360

Washington, DC, United States
Annual Budget : 
More than $500M
About Us

To improve lives in lasting ways by advancing integrated, locally driven solutions for human development.

Why Work For Us?: 

We Believe…

…the key to improving the lives of the world's most vulnerable people lies in generating, sharing, and applying knowledge.

…sustainability comes from improving the capacity of individuals and countries to address their needs.

…in partnerships with governments, civil society organizations, the private sector, and communities.

…in approaches that address human needs as a whole

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Listing Stats

Post Date: 
Jan 10 2019
Active Until: 
Feb 10 2019
Hiring Organization: 
Fhi 360