Business Operations Manager

Accountabilities:

• Works with team leadership to align budgets to goals and strategy
• Represents department on working committees addressing administrative topics
• Works under minimal supervision on projects impacting one function or multiple cross-functional processes.
• Effectively manages the elicitation and documentation of business needs, requirements and solutions into work products in support of projects.
• Applies maturing knowledge of business manager tools and deliverables. Serves as a resource to less experienced team members.
• Acquires and applies general knowledge of the business, its products, and processes.
• Financial and business planning – translates business goals into financial and budget plans
• Prepares reports and monitors against financial/budget plans – maintains all financial reports and communicates to the leadership team.
• Provides recommendations on areas for departmental or implementation process improvements.
• Enhances the Business Unit, department and organization reputation by accepting ownership for accomplishing new and different strategies; exploring opportunities to add value to project accomplishments.
• Performs other duties as assigned.

Applied Knowledge & Skills:

• Plans and coordinates business operations or administrative and support services.
• May serve as a specialist responsible for gathering facts, analyzing findings, reaching logical conclusions, recommending solutions and coordinating projects.
• Applies knowledge of programs, operations and administrative policies and procedures.
• Maintains frequent contacts with management and staff and external clients to plan and/or coordinate activities and to serve as a resource regarding administrative policies and procedures.
• Coordinates and/or supervises diverse administrative functions.
• Demonstrates project and personnel management skills.
• Effective writing, editorial, and communication skills; excellent command of English grammar and usage.
• Effective interpersonal skills.
• Excellent problem-solving skills.
• Ability to work in teams and build consensus with individuals at all levels.
• Ability to work under pressure and against deadlines. * Influences, motivate, and collaborate with others.
• Adapts and resolves problems/ issues to bring projects to completion.

​Problem Solving & Impact

• Responsible for helping to ensure that projects are staying within the established scope and budgetary parameters through analysis and consultation with management.
• Resolves issues and navigates obstacles to deliver work products. * Identifies and resolves problems that would not require management’s direct involvement. 
• Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Addresses problems in accordance with priorities, policies, commitments, and program goals.
• Demonstrates ability to differentiate between situations which can be handled independently and those which require escalation.
• Researches and develops solutions for unusual and novel situations.
• Contributions are usually limited to task-related activities. Errors impact the Business Unit’s ability to achieve results.
• Erroneous actions could result in delay of schedules and impact established timelines.
• Errors could be difficult to detect and could require expenditures to resolve