FHI 360 has an immediate opening for a Crisis Response Coordinator to oversee an anticipated OFDA funded project - Rapid Response to the Ebola Outbreak in the Democratic Republic of Congo. Based in Beni, North Kivu, this program is will respond to the most critical needs related to community engagement and infection prevention and control for Ebola affected communities. The project will coordinate closely with the Ministry of Health, the World Health Organization and UNICEF. Fluent French and English speakers only. Experience in infectious diseases and with USAID/OFDA highly preferred. Specific job duties to be tailored to project needs. This position is a deployment to an active Ebola zone, which is considered high to extreme risk due to Ebola and the ongoing insurgency activity in North Kivu/Ituri. This position initially envisioned as a six month assignment with possibility of extension. This duty station has been designated as high risk or extreme risk and poses a heightened risk or direct threat to personal safety. Applicants should research this location and the associated risks before submitting an application.
- Oversee on-site humanitarian response including management of programs, personnel, logistics, security, fundraising, external representation and transition planning.
- Manage and mentor field staff including technical leads, HR, logistics, grants and administration, finance, monitoring and evaluation, and others at the field level to create a strong foundation for emergency programming.
- Lead, oversee and coordinate field assessments of emergency needs and develop a response strategy in collaboration with host country government, the UN system, other humanitarian organizations and the Crisis Response Team (CRT), as well as Regional and Country management teams as appropriate.
- Design, develop, resource (people and funds) and implement emergency response programs that meet the near and longer-term program objectives needs of an affected community.
- Oversee quality and consistency of programs through on-site monitoring to ensure and enhance program effectiveness and quality.
- Advocate with and/or advise peer agencies, local governments, donors and other stakeholders to influence responses to promote delivery of inclusive and high-quality humanitarian services.
- Oversee and ensure compliance with FHI 360 policy, procedures and practices throughout the program; recommend country or emergency specific policy/procedures as required.
- Coordinate with country office (if applicable) and Headquarters (HQ) to troubleshoot any issues; make recommendations for corrective actions
- Provides technical support and manages protection support activities for three project sites.
- Provides technical guidance in the development and dissemination of tools, protocols and interventions for protection support.
- Provides technical guidance and capacity strengthening for field project site Protection Officers, caseworkers, and community volunteers.
- Conducts analysis of program implementation to identify areas for improvement and propose appropriate technical strategy and guidelines.
- Provides leadership and team building.
Problem Solving & Impact:
- Works on problems of diverse scope that require analysis or interpretation of various factors.
- Exercises judgment within selecting methods and techniques to determine appropriate action.
- Builds productive working relationships with internal and external staff.
- Decision may affect a work unit or area within a department.
- Diverse geographical work experience required.
- Demonstrated ability to influence peer agencies, local government and community leaders to work effectively towards a common and agreed upon result.
- Demonstrated ability to evaluate and implement best practices and processes affecting multiple technical specialties to achieve rapid, consistent and high-quality outcomes.
- Experience developing, resourcing and leading large budget, complex projects spanning multiple technical specialties.
- Multi-lingual skills advantageous – with priority placed on French and Arabic.
- Experience implementing programs for the Office of U.S. Foreign Disaster Assistance (OFDA) and State/PRM required.
- Knowledge and application of Core Humanitarian Standards (CHS), Sphere standards and Red Cross/NGO Code of Conduct.
- Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
- Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
- Must be able to read, write, and speak fluent English.
- Master or other advanced degree preferred.
- Certification and/or Degree in logistics and/or supply-chain management preferred.
- Certification in project management preferred.
- Typically requires 5-8 leading complex on-site emergency response projects and/or programs.
- Experience establishing startup operations/projects in new countries preferred.
- Proficiency with database management software and on-line search tools required.
- Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
- Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
- Prior work experience in a non-governmental organization (NGO), government agency, or private company of progressive program management experience in humanitarian assistance or related industry experience in a relevant technical area.
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