Senior Health Center Manager - Detroit

Essential Duties and Responsibilities:

• Plans, assigns, monitors and manages the work of others.
• Reviews performance and evaluates results achieved by subordinates.
• Coaches and mentors subordinates.
• Interprets, applies and recommends changes to organizational policies and procedures.
• Reviews progress of assignments with senior management.
• Balances conflicting resource and priority demands.
• Manages services provided in one or more health centers including: routine family planning services, colposcopy, vasectomy, prenatal, LEEP, medication abortion services, surgical abortion services, and oversight of a formal residency program
• Ensures that medications are controlled per Planned Parenthood of Michigan (PPMI) protocol and/or state pharmacy laws
• Ensures clinical and educational services are provided to patients. 
• Provides test results to patients as a physician designee.
• Creates and maintains patient schedules and ensures clinic ability to meet patient needs, maximize productivity, and provide a high level of customer service.
• Monitors and ensures accurate completion of all medical, financial and statistical records, banking, and other business related tasks as needed.
• Ensures health and safety standards are in place including cleaning and preventative maintenance of health center and equipment.
• Regularly monitors and reports quality assurance activities at clinics including conducting mandatory trainings for staff, regular routine audits, and tasks on management oversight sheet.
• Ensures compliance with PPMI personnel policies and procedures, Planned Parenthood Federation of America (PPFA) protocol, and legal and regulatory compliance including CLIA when applicable.
• Regularly conducts patient flow analyses, financial and service audits, and evaluates service delivery.
• Monitors and ensures health centers meet expense goals and operate within budgetary guidelines including monitoring and managing staffing expenses.
• Monitors satisfaction surveys, manages compilation of information, reviews findings and makes improvements. 
• Ensures effective and accurate use of the patient management and electronic health records system.
• Ensures proper fee assessments, fee collection, and utilization of insurance to maximize revenue.
• Maintains adequate inventory of supplies with an eye toward minimizing inventory variance.
• Participate in clinical research conducted by affiliate if called upon
• Conduct OSHA Safety, Emergency and all other in-service and routine training as needed.
• Maintain current referrals resources for non-PPMI services within the community.
• Maintains currency in effective and efficient health center operations techniques and health center services.
• Operates standard office equipment and uses required software applications.
• Performs other duties and responsibilities as assigned.