Call Center Assistant

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Planned Parenthood Federation of America
Denver, CO, United States
Full-time

Create a positive first impression with callers by providing professional, efficient and caring service within the Call Center.  Answer client questions, schedule appointments, and offer services referrals as needed.  This is an hourly, non-exempt position.

Areas of Responsibility: 
  • Manage a high volume of calls, collect and input client demographics and schedule appointments for clients using Medical Manager.
  • Triage calls to the Call Center NP as needed and appropriate.
  • Maintain client confidentiality. 
  • Maintain a sensitive and warm demeanor with callers while doing repetitious work.
  • Provide information about all services offered by PPRM, including pre-appointment information as appropriate.
  • Understand grants and funding sources and be able to discuss with clients as appropriate.
  • Refer callers to outside providers for services PPRM does not offer.
  • Respond to incoming calls that require following established emergency procedures.
  • Perform additional duties as assigned.
  • Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)  
Skills/Experience: 
  • Strong customer service, communication and organizational skills.  High school diploma or equivalent.  Previous Planned Parenthood or equivalent experience preferred.  Must have basic computer skills and experience. Type (keyboard) professionally and accurately at a minimum of 35 wpm. Bilingual in Spanish Preferred!
Compensation/Benefits: 
  • Call Center Assistant $12.20-12.95hr, F/T Benefits Eligible
How to Apply: 

https://plannedparenthoodrcext.peoplefluent.com/viewjob.html?optlink-vie...

Job Function: 
Customer Service & Retail

Organization Info

Planned Parenthood Federation of America

Overview
Headquarters: 
New York, NY, United States
Website: 
plannedparenthood.org
Annual Budget : 
$100-500M
Founded: 
1995
About Us
Areas of Focus: 
Healthcare / Public Health
Programs: 
  • Increase access to health care
  • Renew leadership
  • Engage communities & reduce disparities
  • Build political will
Why Work For Us?: 

Planned Parenthood believes in the fundamental right of each individual, throughout the world, to manage his or her fertility, regardless of the individual's income, marital status, race, ethnicity, sexual orientation, age, national origin, or residence. We believe that respect and value for diversity in all aspects of our organization are essential to our well-being. We believe that reproductive self-determination must be voluntary and preserve the individual's right to privacy. We further believe that such self-determination will contribute to an enhancement of the quality of life, strong family relationships, and population stability.

Based on these beliefs, and reflecting the diverse communities within which we operate, the mission of Planned Parenthood is:

  • To provide comprehensive reproductive and complementary health care services in settings which preserve and protect the essential privacy and rights of each individual;
  • To advocate public policies which guarantee these rights and ensure access to such services;
  • To provide educational programs which enhance understanding of individual and societal implications of human sexuality;
  • To promote research and the advancement of technology in reproductive health care and encourage understanding of their inherent bioethical, behavioral, and social implications.

Listing Stats

Post Date: 
Jan 6 2018
Active Until: 
Feb 6 2018
Hiring Organization: 
Planned Parenthood Federation of America
industry: 
Nonprofit