The American Heart Association (AHA) has an excellent opportunity for a Director HR Shared Services rolein our office located in Dallas, TX.
In this role, you will develop the strategy and provide leadership for the HR Shared Services function including implementation of program and system changes, oversight for all processes, tools and metrics that optimize HR services and solutions, as well as manage the day-to-day operations of HR Shared Services, which includes: payroll, employee benefits, HR Systems, compliance, process improvement, onboarding and policies & procedures. You will partner with HR leaders to understand strategic priorities and business needs to ensure high quality, effective service delivery capabilities and solutions.
Areas of Responsibility:
- Develop and implement strategic plans to ensure that HR Shared Services provides excellent support to the business and employees.
- Evaluate and build continuous service improvements to HR programs / processes and develop new ways for us to seamlessly get great work done. Act as a change agent to drive innovation and process improvements for our customers.
- Implement new technologies and tools that improve the employee experience, adapt to business changes and improve operating efficiencies. Results should produce advanced workforce planning and analytics that empower HR to better support the business and create value. Train end users on HR systems to optimize utilization.
- Lead a stellar team of customer service, delivery-minded shared services professionals while ensuring success with service level agreements, performance metrics, and continuous improvement activities.
- Collaborate with HR process owners to ensure that HR operational processes are executed accurately and efficiently to provide transparent, user-friendly service to employees.
- Ensure team provides timely responses and solutions for complex HR transactions, escalated issues, and customer requests to meet established Service Level Agreements (e.g. cycle time, response times, customer satisfaction), audits and quality standards.
- Review, update and implement organizational processes to ensure operational compliance with all federal, state and local regulations (e.g., ERISA, FLSA, ACA, OFCCP, etc.)
Skills/Experience:
- Minimum of 8 years of progressive experience in Human Resources, Payroll, Benefits, and/or HR Systems including transaction processing. Knowledge of international benefits/payroll preferred.
- In depth knowledge in leveraging Shared Services tools including HCM, ATS, employee portal, chatbots and/or document management to enhance service delivery with progressive. management experience including multi-management levels. Workday experience preferred.
- Prior experience managing significant change/project initiative including knowledge of planning models and methodology, project management and change management experience
- Proven success in creating employee-centric experiences for HR Shared Services in an efficient and culturally appropriate way. Demonstrated success in balancing the need for efficiency and scale with customer satisfaction and a sense of high touch for all employees.
- Ability to translate strategy into deep operational execution, leveraging process expertise and analytics skills.
- Ability to implement and continuously improve and scale processes that are durable and relevant.
- Expertise in utilizing data to scale and improve services and experiences. Able to establishes measures of success and analyze data to create business insights and improvements and measure the customer experience. Demonstrated quantitative and qualitative analytic skills.
- Successful track record of creating solutions to meet the evolving needs of the business.
- Demonstrated ability to build and sustain excellent relationships at multiple levels. Able to use relationships, consult and influencing skills to not only to gain a better understanding of the company’s needs, but also to strategically accomplish goals and execute across the organization. Excellent communication skills that build trust, create open channels of communication, create impact without direct authority and achieve collective buy-in.
- Works well in a fast-paced work environment; possesses strong fact- and data-based decision-making skills and demonstrates a bias for action and results.
- Proven ability to attract, lead, and develop a strong, customer-focused, data-driven team and provide appropriate leadership, structure, coaching, training and development. Proven success in creating customer-centric experiences in an efficient and culturally appropriate way.
- Demonstrates willingness and openness to adapt to new ideas of operating that result in innovative outcomes for the business
Job Function:
Organization Info
Listing Stats
Post Date:
May 25 2018
Active Until:
Jun 25 2018
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit