The American Heart Association (AHA) has an excellent opportunity for a (Non-Exempt) Benefits Coordinator position in our HR Shared Services Group located at our National Center office in Dallas, TX . The Benefits Coordinator is responsible for providing exceptional customer service when responding to and resolving benefits related questions from current and former employees.
Areas of Responsibility:
- Position hours alternate weekly and are 7am- 3:30 pm and 10:30am- 7pm to support east and west coast employees. Position answers all phone calls and is the front line of HR related questions for the organization.
- Meets and exceeds performance and service level metrics for timeliness, accuracy, and customer service.
- Processes all non-automated benefit transactions in Workday HR management system, including leave of absences, employee life changes, etc. Ensures proper approvals are obtained, routes to payroll as applicable.
- Assists employees with benefit changes, payroll questions, performance appraisal questions, and employee policy inquiries.
- Resolves employee’s benefit issues, and performs any administrative tasks associated with the completion of the request.
- Maintains comprehensive knowledge of benefit programs, plans, policies, and processes as well as payroll knowledge.
- Participate in activities designed to improve customer satisfaction and business performance. Contributes ideas on ways to improve processes or resolve problems or to better serve the customer and/or improve productivity. May compose procedures or answers to FAQs.
Educational Background:
Bachelor’s degree in a related field of study.
Skills/Experience:
- Excellent verbal and written communications skills.
- Must be comfortable speaking with employees at all levels of the organization. Position requires answering phones and heavy work in ticketing system.
- Minimum of two (2) years of related HR/Benefits experience (HIPPA experience a plus).
- Knowledge of HR Information Systems (HRIS) and relevant applications is required.
- Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency is required.
Here are some of the preferred skills we are looking for:
- General knowledge and understanding of human resources policies, procedures, and benefits.
- Experience in database reporting and query tools (Workday preferred).
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 30 2018
Active Until:
Oct 30 2018
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit