The American Heart Association has an excellent opportunity for an Application Analyst, ShopCPR in our Emergency Cardiovascular Care department based out of our National Center located in Dallas, TX! Responsible for technical management and administration of AHA’s business technology applications. Responsible for data analysis, requirements, upgrades, modifications, troubleshooting, training and documenting best practices. Also, responsible for building and managing relationship(s) with application vendor(s) to communicate modifications or customization.
Areas of Responsibility:
- Provides analysis and administration of ShopCPR applications, including site testing, administrative setup, product rollouts, security, workflow, schedules and maintenance and configuration. Will also need to understand the various integration points and fulfillment platforms that contribute to ShopCPR and be able to manage and triage related issues with the respective vendor/owner
- Provides tier 2 service and support through various channels (such as email, ticketing systems or other web-based communications for ShopCPR)
- Plans and organizes application modification projects including gathering business requirements, identifying resources, and participating in scheduling and implementation
- Troubleshoots and conducts technical analysis to resolve problems with ShopCPR
- Conducts quality assurance and testing during upgrade releases and ensures the AHA customization remains intact. Identifies and resolves issues with new code or releases
- Identifies and documents assigned application best practices. Analyzes data and reports to ensure application data quality. Can also present and communicate reports to all levels of the organization as well as internal and external partners
- Leads Power User Group to ensure business understanding and user alignment with ShopCPR best practices and standards. Provides training to users and lower level system administrators
- Escalates issues and concerns to management, application vendor or developer(s) to resolve
Educational Background:
Bachelor's Degree in Computer Science, Information Technology, Programming, related area or equivalent work experience
Skills/Experience:
- Three (3) years of experience with business application support, management and administration
- Two (2) years of experience with other eCommerce applications and systems
- Comprehensive understanding and knowledge of technology and languages behind assigned application
- Proficient in SQL, CSS, HTML, JavaScript or other programming languages as required by application assignment
- Ability to communicate and coach application users with advanced customer service
- Excellent facilitation and communication skills. Willingness to reach out to staff, volunteers and customers to proactively share information, knowledge, expertise, and time with others to achieve common goals
- Excellent organizational skills
Preferred Skills:
- Training and instruction
- Experience working with customer in a consultative manner
- Experience with eCommerce platforms
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 18 2019
Active Until:
Oct 18 2019
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit