The American Heart Association (AHA) has an excellent opportunity for a Application Analyst, Share Point in our office located in Dallas, TX.
The SharePoint Analyst’s primary role is to provide end-user support for both the Office 365 SharePoint Online and On-Premise environment which includes the SharePoint Intranet, SharePoint Extranet, and custom solutions. A strong understanding of SharePoint and its capabilities is required to support end-users and troubleshoot SharePoint solutions. The SharePoint Analyst will assist with project work as needed.
The SharePoint Analyst will be expected to work independently and as a project team member. They will be required to support business users at all levels within the organization requiring a solid focus on customer support and effective communication skills.
- Provides Tier I support for SharePoint environments and solutions to business users
- Provides Tier II support for SharePoint environments and solutions to business users
- Provides Tier III support for SharePoint environments and solutions to business users
- Trains business users on existing, new, or updated SharePoint features
- Develops training content/media for business users to promote self-service
- Assists with project work related to development of sites, design, or solutions
- Minimum two years of experience in the related field
- Knowledge and understanding of managing SharePoint Site Collections
- Provide Tier I, II, and III level end-user support to staff with varying technical levels
- Training end-users and development of training content to promote self-service
- Participated on project teams with solid understanding of project roles & responsibilities