The American Heart Association (AHA) has an excellent opportunity for an Application Analyst, Niche Systems in our National Center office located in Dallas, Texas
Areas of Responsibility:
- Provides analysis and administration of assigned application(s) on Microsoft Operating System or web-based Software as a Service (SaaS) application(s) across AHA. Assigned application(s) may include SharePoint, JD Edwards Enterprise One; Blackbaud, Nation Builder, E-Mail Marketing, Workday, Luminate, Greater Giving, Salesforce, etc.
- Provides tier 3 service and support through Service Request Management for assigned application(s). Oversees security access and administration for users.
- Plans and organizes application configuration and modification projects including gathering business requirements, identifying resources, and participating in scheduling and implementation.
- Troubleshoots and conducts technical analysis to resolve problems with assigned application(s.
- Conducts quality assurance and testing during upgrade releases and ensures the AHA customization remains intact. Identifies and resolves issues with new code or releases.
- Identifies and documents assigned application best practices. Analyzes data and reports to ensure application data quality.
- Leads Power User Group to ensure business understanding and user alignment with assigned application best practices and standards. Provides training to users and lower level application analysts.
- Escalates issues and concerns to management, application vendor or developer(s) to resolve.
Educational Background:
Bachelor's Degree in Information Systems, Computer Science, related area or equivalent work experience.
Skills/Experience:
- Minimum of three (3) years of experience with business application support, management and administration.
- Experience training or documenting end-user support.
- Comprehensive understanding and knowledge of technology and languages behind assigned application.
- Proficient in SQL, CSS, HTML, JavaScript or other programming languages as required by application assignment.
- Ability to communicate and coach application users with advanced customer service skills.
Here are some of the preferred skills we are looking for:
- Proficient understanding of project management role.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 27 2019
Active Until:
Nov 27 2019
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit