Call Center Associate

This job is no longer available

Search for More Jobs
Planned Parenthood Federation of America
Colchester, VT, United States
Full-time

Planned Parenthood of Northern New England (PPNNE) is current seeking a qualified candidate to fill a full time Call Center Associate position based out of our central office in Colchester, VT. The Call Center Associate is the primary point of contact for patients via telephone, setting the stage for a positive and supportive experience with our organization, providing superior customer service to both internal and external customers. 

Areas of Responsibility: 

Essential functions of the position include educating patients on fees & services provided, tracking & reporting feedback regarding the patient experience, scheduling patient appointments and maintaining a thorough knowledge and understanding of PPNNE organization including all reproductive healthcare services. Other abilities include maintaining the average call talk time, call volume and call quality as defined by the call center management. Ideal applicants will have previous call center experience, exceptional customer service and ability to multi-task. 

Educational Background: 
High School diploma plus 1-2 years relevant practical experience, or a combination of education and experience from which comparable knowledge and skills are acquired
Skills/Experience: 
  • Commitment to customer service and satisfaction
  • Pleasant telephone demeanor.  Ability to key stroke for up to 5 hr, and sit for up to 7 hr/day.  
How to Apply: 

https://plannedparenthoodrcext.peoplefluent.com/viewjob.html?optlink-vie...

Job Function: 
Customer Service & Retail

Organization Info

Planned Parenthood Federation of America

Overview
Headquarters: 
New York, NY, United States
Website: 
plannedparenthood.org
Annual Budget : 
$100-500M
Founded: 
1995
About Us
Areas of Focus: 
Healthcare / Public Health
Programs: 
  • Increase access to health care
  • Renew leadership
  • Engage communities & reduce disparities
  • Build political will
Why Work For Us?: 

Planned Parenthood believes in the fundamental right of each individual, throughout the world, to manage his or her fertility, regardless of the individual's income, marital status, race, ethnicity, sexual orientation, age, national origin, or residence. We believe that respect and value for diversity in all aspects of our organization are essential to our well-being. We believe that reproductive self-determination must be voluntary and preserve the individual's right to privacy. We further believe that such self-determination will contribute to an enhancement of the quality of life, strong family relationships, and population stability.

Based on these beliefs, and reflecting the diverse communities within which we operate, the mission of Planned Parenthood is:

  • To provide comprehensive reproductive and complementary health care services in settings which preserve and protect the essential privacy and rights of each individual;
  • To advocate public policies which guarantee these rights and ensure access to such services;
  • To provide educational programs which enhance understanding of individual and societal implications of human sexuality;
  • To promote research and the advancement of technology in reproductive health care and encourage understanding of their inherent bioethical, behavioral, and social implications.

Listing Stats

Post Date: 
Nov 28 2017
Active Until: 
Dec 28 2017
Hiring Organization: 
Planned Parenthood Federation of America
industry: 
Nonprofit