Drives the vision, strategy, roadmap, and technical health of our Philanthropy Salesforce instance. Oversees the development and product roadmap of Philanthropy Operations technology platforms by gathering and prioritizing product and end user requirements, defining the product vision, and working closely with IT and partners to ensure goals are met.
Areas of Responsibility:
- Develop vision and product roadmap for fundraising CRM. Build consensus with stakeholders on the schedule, priority, and scope of new CRM enhancements.
- Serve as subject matter expert on system and software architecture. Analyze end-user requirements and business practices to inform CRM functionality, help provide in-depth analysis, and create solution options for end users.
- Identify areas for database user experience improvement and serve as functional project lead, managing and aligning multiple stakeholder requirements for any CRM migrations or product enhancements.
- Serve as a business subject matter expert within Philanthropy Operations on all data integration between platforms. Responsible for coordinating and managing key decisions on business workflows, data conversion, and data integration.
- Oversee all upgrade and release user testing on behalf of Philanthropy Operations. Provide input in test plans and participate in writing test cases, test execution and defect reporting to ensure that solutions implemented meet requirements and are both of high quality and operationally sustainable.
- Collaborate with Salesforce Administrators and external partners to troubleshoot and resolve critical bugs that come up during and post-implementation.
- Create and maintain documentation of business processes and technical functionality, system decisions, customizations, and overall usage to optimize workflows and user productivity.
- Represent organizational business needs as member of Salesforce Product Advisory Group.
- Develop and maintain/update over time a data governance strategy to ensure appropriate availability, usability, integrity of FANO enterprise donor and constituent data with a defined set of procedures and a plan to execute those procedures across MarCom and Development.
- Develop and direct all data integrity efforts (e.g., setting and ensuring processes are designed and followed) to ensure accuracy and strategic alignment with MarCom and Development outcomes.
- Serve as tester for current system changes.
Educational Background:
BA/BS or relevant experience
Skills/Experience:
- 10+ years of experience in progressive technical business analysis role
Required Leadership Competencies
- Establishes Vison & Crafts Strategy – Ability to develop the strategy roadmap for the fundraising CRM platform including data, integration, interfaces and process enhancements
- Translates Strategy to Operational Goals – Ability to implement the CRM strategy and coordinate with various internal departments, systems, vendors, etc. to bring the needed changes to successful completion during upgrades and enhancements.
- Manages for Results – Strong project management skills necessary to design, gather requirements, manage and implement all aspects of CRM and data strategies
- Communicates Effectively – Ability to communicate technical, process and business needs / changes with a wide variety of internal and external stakeholders through both written materials and presentations
- Collaborates Internally and Externally – Ability to collaborate across a variety of internal departments as well as partner and engage with a wide range of external vendors and stakeholders.
- Leverages Functional Expertise – Ability to proactively and independently manage all aspects of CRM and data strategies, systems upgrades, integration / user testing and system documentation.
Required Technical Competencies and Experience
- Experience as a user or manager of a fundraising CRM or of database solutions
- Strong experience working in a Salesforce environment
- Knowledge of APIs and ETL tools such as Informatica a plus
- SQL knowledge
- Working knowledge of fundraising and fundraising systems preferred
- Experience with business analysis and quality assurance professional standards, business processes, workflows, methodologies, and leading practices required.
- Exceptional communication skills with the ability to work effectively with technical staff, non-technical staff, all levels of management, and partners required.
- Experience with record maintenance and data hygiene in a database.
- Advanced problem solving and critical thinking skills.
- Ability to multi-task with a strong sense of meeting deadlines and follow-up.
- Must exercise strong customer service and diplomacy skills.
- High degree of professionalism, flexibility and initiative.
- Excellent verbal/written communication skills.
- Proficiency in all Microsoft Office applications.
Other Requirements
- Committed to organizational mission of ending hunger.
- Diversity, Equity and Inclusion – Committed to a workplace that values different backgrounds and life experiences and allows everyone to bring their authentic self to work. Builds equity into structures, systems and processes for our employees and the communities we serve.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Jul 7 2019
Active Until:
Aug 7 2019
Hiring Organization:
Feeding America
industry:
Nonprofit