Serve as benefit program analyst under minimal supervision. Perform plan management, vendor management, client services, research & analysis, and ongoing administration & processing functions
Areas of Responsibility:
Benefit Programs:
- ACS Defined Benefit (DB) Plans [ACS Pension Plan, ACS SERP]
- ACS Defined Contribution (DC) Plans [403(b), 401(k) and 457(b)]
- ACS Retiree Medical (H&W) Plan
Clients:
- Retiree Medical Eligible Employees/Retirees
- ACS Employees (active, terminated, & retired)
- Regional Talent Strategy/HR Team
- ACS Support Functions (Finance, Shared Service, Legal, Payroll, IT, Talent Strategy)
MAJOR RESPONSIBILITIES
Plan Management:
- Maintain plan documentation & communicate to employee and plan administrators as needed
- Develop, improve and maintain standard operating processes in accordance with team standards
- Act as a subject matter expert in support of appropriate benefit program delivery
- Assist with retiree medical annual enrollment & communications
Vendor Management
- Daily collaboration with vendors (plan administrators) and external benefit consultants
- Participate in program analysis discussions with plan administrators to ensure proper delivery of plan requirements and service quality standards
- Primary contact for past plan administrators in support of participant requests and basic plan questions.
- Collaborate with plan administrators to analysis & resolve participant issues in accordance with plan requirements and best practice
Client Services:
- Primary contact for staff and retiree questions & subject matter expert for the DC, DB and retiree medical plans
- Manage delivery of retirement educational offerings (e.g. webinars to educate staff on retirement plans, reviewing and forwarding retirement related brochures to plan participants, etc.)
- Directly resolve participant issues via appropriate communication paths
- Counsel and educate participants regarding benefit programs and plan administrator processes
- Maintains the retirement benefits postings to the company intranet
- Manage the Retirement Benefits mailbox and related communications
Research & Analysis:
- Research benefit issues and formulate resolutions by applying best practices and plan knowledge
- Research and analyze data files in support of required plan testing, valuations and audits
- Design and development reports in the support of vendor, client and administration processes
Administration & Processing:
- Review and approve distribution requests from all DC plan administrators
- Assist in ongoing management of the retiree medical program and the annual enrollment process
- Manage the following retiree medical processes: pension & direct billing, life insurance claims, plan enrollment & data management (medical, prescription drug, dental, vision, RHRA), ongoing communications, annual enrollment election processing, etc.
- Manage invoicing for various benefit programs
- Assist with the management of the Qualified Domestic Relations Order (QDRO) process
- Coordinates required & targeted participant mailings
Educational Background:
Bachelor's degree (in a business context preferred) or equivalent work experience required
Skills/Experience:
- 1 to 3 years of benefit program administration experience (preferred)
Demonstrates Talent Strategy Competencies:
- Balances stakeholders - Anticipates and balances the needs of multiple stakeholders.
- Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Interpersonal savvy - Relates openly and comfortably with diverse groups of people.
- Values differences - Recognizes the value that different perspectives and cultures bring to an organization.
- Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Organizational savvy - Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
- Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
Communication Skills:
- Ability to communicate professionally and clearly in written and verbal communications.
- Ability to interact with all levels of employees with a positive attitude of customer service.
Productivity:
- Ability to work proficiently and productively in a team environment to meet department goals and complete assignments on schedule.
- Ability to work effectively in a fast pace work setting using information management systems
- Ability to utilize business processes and standards to plan ACS meetings, conference calls, while working within budget parameters and guidelines.
- Ability to recognize and manage confidential plans documents and participant information
- Ability to analysis complex issues and provides appropriate detailed resolutions.
Computer Skills:
- Strong MS Office (or equivalent) software computer skills
- Experience with data management systems and reporting tools
Benefit Plan Knowledge:
- Strong understanding of defined contribution, defined benefit, and health & welfare plans
- Ability to interpret, analysis, and maintain benefit plan documentation
Compensation/Benefits:
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 13 2018
Active Until:
Apr 13 2018
Hiring Organization:
American Cancer Society
industry:
Nonprofit