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Case Manager


How to Apply

Please send your resume and cover letter to: [email protected]

Indicate “CASE MANAGER” in the subject line.




IMPACCT Brooklyn is seeking a passionate Case Manager to manage a diverse client caseload consisting of vulnerable and/or at-risk adults.  Our ideal candidate can prioritize client health and safety, is team-oriented, responsible, reliable and accountable, has a passion for helping others that shows through in many ways and feels a strong motivation to undertake challenging work for the benefit of our clients.  We encourage all who are qualified and want to work with a dynamic and highly productive team to apply. This position reports to the Director of Social Service.


Areas of Responsibility: 
  • Manage a caseload of 17 chronically homeless HIV/AIDS individuals who may have a history of substance abuse, and/or mental illness
  • Adhere to the Social Work Code of Ethics
  • Provide person-centered best practice due diligent comprehensive intensive case management services to clients with co-occurring disorders such as mental health, substance use
  • Develop client’s self-identified bi-annual treatment service plans and objectives, complete bi-annual assessment of service needs, and  annual psychosocial
  • Assist clients in advocating and obtaining benefits, entitlements and legal services;
  • Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
  • Provide collaborative care coordination with service providers for  clients, including primary and ongoing medical, mental health, substance abuse and supportive services
  • Assist clients in obtaining and if possible achieving independent living;
  • Provide weekly face to face case management services and monthly home inspections.
  • Responsible to maintain community partnerships with all medical providers, treatment centers, detox and rehabilitation programs
  • Present psychosocial needs, strengths and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
  • Ensure the integrity and confidentiality of all client information;
  • Participate in 6 job development trainings per year
  • Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to Director by COB Friday
  • Provide accurate and up-to-date client documentation in the HMIS Database System
  • Facilitate group sessions

Preferred Skills:


  • Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.
  • Knowledge of Person-Centered and strengths-based methodology.
  • Knowledge of motivational interviewing and other informational gathering techniques.
  • Knowledge of the theories of group interaction and therapeutic intervention.
  • Knowledge of geriatric population
  • Knowledge of mental illness and common psychiatric diagnosis
  • Knowledge of substance abuse issues/concerns


  • Ability to engage and encourage those suffering from HIV/AIDS, serious mental illness and substance abuse.
  • Ability to write meaningful, concise, and accurate progress notes and correspondence.
  • Communication Skills: Case managers need to talk with clients and understand their needs. You will also need to speak with others on your client's behalf, and act as an advocate for them. Good listening skills, and speaking in an understandable way and being a good communicator is crucial.
  • Compassion: Case managers will be working with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and working with them in a positive way will help them make good forward strides.
  • Time-Management and Organizational Skills: Case managers have multiple clients with various needs and are in various stages of need. There is a lot of paperwork that will need to be filled out and you will be working with government officials, as well as other workers. You will need to be organized and efficient with your time.
  • Problem-Solving Skills: Clients are looking for someone to help them find solutions to their problems. You will need to think critically and clearly about their situations to find solutions.
Educational Background: 
Associates Degree
  • Bachelor’s Degree preferred, will consider Associates Degree with 3 years’ case management experience
  • Excellent knowledge of case management principles, healthcare management and reimbursement
  • Strong written and verbal communication skills required
  • Excellent organizational and time management skills
  • Problem solving skills and ability to multi-task
  • Residential setting experience preferred
  • Experience working with individuals with HIV/AIDS and substance abuse issues a plus
  • Working knowledge of various computer programs including email, Microsoft Word and PowerPoint
  • Bi-lingual (Spanish) preferred

Our Comprehensive Benefits:

Competitive pay, Paid time off including Vacation, Personal and holidays, 403(b), Tuition reimbursement, Medial, FSA, EAP and other fringe benefits.

Salary Range:  $45,000 to $51,500


How to Apply: 

Please send your resume and cover letter to: [email protected]

Indicate “CASE MANAGER” in the subject line.




Additional Information: 

IMPACCT Brooklyn and its affiliates are Equal Opportunity Employers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  IMPACCT Brooklyn makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Organization Info

Pratt Area Community Council dba IMPACCT Brooklyn

Brooklyn, NY
Annual Budget : 
11-50 employees
About Us

Our Mission
1. To preserve and develop safe and affordable housing, a basic human right.

2. To support vibrant local commerce through which small businesses serve the needs of community residents.

3. To sustain and develop an economic, racial, and cultural diversity to enrich the lives of all.

4. To promote knowledge, initiative, and concerted action to advance individual and common interests.

5. To foster an ethic that all members of the community bear personal responsibility to contribute to the greater good.



Help Residents & Stabilizing Neighborhoods

IMPACCT Brooklyn plays a critical role in neighborhood stability in the face of rising home prices. Through our financial counseling and support services, we help residents stay in their homes and the communities they grew up in.


Making a Meaningful Difference in People’s Lives

IMPACCT Brooklyn provides workshops and coaching to help more Brooklyn residents understand and take ownership of their finances so they can make better financial choices, and build and maintain the communities they live in.


Creating Affordable Housing Options

IMPACCT Brooklyn takes every opportunity to renovate, develop, and market livable homes for working class families. With gentrification sweeping through Brooklyn, our efforts are more important than ever as rising housing costs force residents out of their homes.


Organizing and Empowering Citizens

When tenants face housing issues, we help to educate and empower them so they can hold landlords accountable. Over the decades, we have brought thousands of people together to improve their homes and their communities.


Building a Business Base

We believe that small businesses are the lifeblood of communities, especially when run by residents of the neighborhood who cater to local needs and keep money in the community. We provide comprehensive services to help those business owners get started and thrive.


Giving People a Home and a Hand Up

Because living below the poverty line impacts every aspect of a person’s life, IMPACCT Brooklyn provides social services along with housing for formerly homeless people, giving them the break they need to regroup and get back on track with their lives.


Making Buildings Safer

Lead poisoning is a real danger to many lower-income families living in older buildings. IMPACCT Brooklyn is proactive in remedying lead exposure through lead testing, training for maintenance personnel, and financial incentives for landlords.


Promoting Affordable Housing

As experienced marketing agents for affordable housing, we help developers market their affordable housing units and streamline the process by connecting them with qualified candidates.

Why Work For Us?: 

Work You Can Believe In

At IMPACCT Brooklyn, our staff is more like family. We pay attention to your individual needs at home and at work. We want to see our staff succeed and grow as professionals. We will help you build your skills, whether you come to us as a handyman or as a social work professional.

Our services are broad, from social work to economic development, from home services to tenant organizing. It’s a diverse, vital group of people preserving the fabric and cohesiveness of Brooklyn. If you believe that this is important, join us and become part of our community.

Connect With Us

Listing Stats

Post Date: 
Mar 28 2024
Active Until: 
Apr 27 2024
Hiring Organization: 
Pratt Area Community Council dba IMPACCT Brooklyn