Under the direction of the Senior Director or Program Director, the Case Manager provides excellent service and crisis intervention to the permanent supportive housing residents. As a homeless service provider, the Case Manager takes responsibility of day-to-day operations (e.g., provide housing support services, maintain accurate charts, facilitate relevant workshops, create linkages to community resources, ensure compliance and timely data entry) with a focus on housing stability. This position emphasizes maintaining and creating community relationships and working collaboratively with a variety of agencies in an array of capacities including; housing, mental health, substance abuse, medical services and behavioral services.
This position supports our mission with the primary objective of putting Judeo-Christian Principles into practice through programs that build healthy spirit, mind, and body for all. The incumbent will need to demonstrate and develop a commitment to the key areas of focus; youth development, healthy living, and social responsibility, and our core values of caring, honesty, respect, and responsibility. Demonstrating and developing these key areas will result in the realization of positive employee relations and support.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include, but are not limited to the following:
- Demonstrate the values of caring, honesty, respect, and responsibility in relationships with all Central Connecticut Coast YMCA (CCCY) employees, members, clients, volunteers, vendors, and guests.
- Perform a wide range of duties relating to the general support and counseling of residents.
- Effectively assist clients with housing support, housing plans and provide linkages to community and on-site services.
- Participate in regular communication with clients.
- Act as a resource to clients to ensure understanding of housing compliance, benefits and related programs.
- Conduct outreach including home visits, on and off site.
- Conduct client orientations to ensure clients gain an understanding of landlord expectations.
- Counsel clients (and potential clients) on housing, so that individuals can make informed decisions.
- Facilitate client interventions when needed acting as a mediator between clients, landlords, property management and community providers.
- Perform scheduled assessments, intakes and exits, and maintain accurate client charts.
- Perform data entry and monitor all records, case files and data systems to ensure accuracy and timeliness.
- Maintain high standards of confidentiality for client files and information.
- Develop and monitor program quality as outlined by funding sources and be flexible with changing processes and deadlines.
- Prepare reports and assist with preparation for all audits and quality assurance protocols.
- Act as a liaison with community providers and foster effective relationships with representatives.
- Assist in the development of regional initiatives to meet the needs and goals of the community.
- Assist in development and implementation of programs, projects and other learning opportunities supported by the branch and association.
- Actively participate in staff, branch and/or association meetings as assigned.
- Perform all other duties that may be assigned.
- Previous case management or related experience working directly with the homeless population, specifically clients with multiple diagnoses (mental health and substance abuse).
- Experience with motivational interviewing and person centered planning – preferred.
- Possess the ability to work well with others to ensure high quality results.
- Exceptional proficiency in computer systems and software, word processing, and spreadsheets are required.
- Must be detail-oriented, confidentiality-conscious, and organized.
- Willingness to seek advanced training and added responsibilities.
- Able to apply common sense and understanding to carry out position responsibilities.
- Excellent communication (both verbal and written) and interpersonal skills are critical to the success of this position.
- Demonstrated ability to multi-task and handle multiple demands simultaneously with minimal direction.
- Possess and demonstrate excellent customer service, decision-making, problem solving, team focus, critical thinking, and personal leadership skills.
- Solve problems by taking a leadership role in handling a variety of situations, problems, and issues.
- Knowledge of nonprofit and/or YMCA operations.
- Possess a general knowledge and understanding of the YMCA, its goals, and its mission.
- Valid driver’s license and reliable transportation, as travel is required.
- Able to work a flexible work schedule if needed with advanced notice.
- Bi-lingual in Spanish with the ability to read, interpret, and effectively communicate.
Salary: $33,000.00 - $42,000.00