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Medical and Housing Case Manager

Bellingham, WA

The position consists of two separate and distinct case management roles: .5 FTE Medical Case Manager and .5FTE Housing Case Manager.  Medical Case Managers assist clients with chronic conditions to access and engage in medical care, treatment, mental health, substance use services, as well as other community services which support the individual’s wellbeing and reduce barriers to treatment and care.  Housing Case Managers partner with clients within the office, community, and client’s home to deliver services which focus on accessing temporary and long-term housing, improving housing stability through life skills development, and acting as a liaison between clients and landlords. This is a full time, exempt, union, regular position.

Areas of Responsibility: 


  • Engages and builds report with clients, completes assessments, and co-creates service plans to address client’s needs which are implemented, monitored, and revised regularly. 
  • Develops a working knowledge and collaborates with community resources to link clients with a variety of public and private programs. 
  • Navigates complex health care and insurance programs; coordinating with multi-disciplinary teams and clients to reduce barriers to care and prevent gaps in health coverage. 
  • Assists clients with housing searches, advocates with landlords/property managers, and addresses barriers to housing.
  • Provides support and education on the Landlord/Tenant Laws and advocate for participant’s rights as tenants, respond to housing complaints, and develops positive liaison relationships with landlords and housing authorities.
  • Builds awareness of HIV by increasing community knowledge and reducing stigma.
  • Maintains timely, accurate and confidential client files, in accordance with departmental standards. 
Educational Background: 
Bachelor's degree


  • Successful experience working with individuals who experience complex chronic health conditions, behavioral health barriers, poverty, homelessness, and stigma-induced isolation.
  • Comfortable working with individuals along the entire continuum of diversity; including but not limited to varying abilities, race, class, gender identity, and sexual orientation.
  • Clear understanding and adherence to professional boundaries, ethics, HIPAA principles, and self-care practices within a trauma-informed environment.
  • Well-developed ability to build strong working relationships with colleagues, external providers, and partner agencies.
  • Demonstrated clear, professional, and engaging communication in both verbal and written form.
  • Comfortable working independently, with accountability, sound judgment, discretion, and professionalism.
  • Demonstrated ability to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment.
  • Ability to learn, accept feedback, and adapt to ongoing client and programmatic changes; ability to respond quickly to change.
  • Strong working knowledge of Microsoft Word, Excel, web-based meeting platforms and experienced in database entry with attention to detail.
  • Three years relevant professional experience providing social services to people with high barriers to care.
  • Lived experience: individuals from non-dominant cultures encouraged to apply.
  • Cover letter with summary of experience requested.

Work Environment:

  • Standard office environment: the position is in an office setting, with multiple meetings at community agencies and within client’s homes.
  • Office location in Bellingham with travel primarily in Whatcom and Skagit Counties. 
  • Qualified candidates must possess a valid driver’s license to access either a personal vehicle or an agency-provided vehicle; mileage will be reimbursed at the standard IRS rate.  Ability to lift 10 pounds.
  • All staff are currently required to provide proof of full COVID-19 vaccination prior to hiring. The use of personal protective equipment to prevent exposure to COVID-19 may be required in the future should exposure warrant it.


About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical, and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.


Salary Range: $22.78 - $34.74 Hourly

Organization Info

Lifelong: Health for All

Seattle, WA, USA
51-200 employees
About Us

We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.


Everyone deserves the chance to live their healthiest life, but that vision is out of reach for far too many people. For nearly 40 years, Lifelong has fought for marginalized communities with relentless compassion—because no one should have to battle stigma, judgment, or the devastating effects of illness alone. Our wraparound care model supports the whole person by breaking down barriers and improving access to nutritious food, stable housing, and vital health resources for people living with diabetes, HIV, kidney disease, and other life-challenging illnesses. Our community support network fills the gaps in broken systems and ensures that everyone has an equitable opportunity to thrive.

Why Work For Us?: 

Are you passionate about Health Equity?

When you work at Lifelong, you become part of the mission to remove barriers to health with relentless compassion so no one faces illness and injustice alone.

We strive to create a supportive community among our staff and volunteers and actively recruit, develop, and retain a talented and diverse team that contributes to our vision of health for all. Lifelong offers a compassionate workplace environment, competitive salaries, ongoing training opportunities, and high job satisfaction.

Lifelong is an Equal Opportunity Employer serving people of various communities and backgrounds. We seek applicants who value diversity and inclusivity. Women, People of Color, and members of the LGBTQIA+ Community are encouraged to apply.

We offer the following employment benefits:
•    Comprehensive health benefits
•    Dental and vision
•    Generous vacation (3 weeks your first year), sick leave and 2 personal days a year
•    401(k) match
•    Flexible spending account
•    Life insurance
•    Short and long-term disability
•    Mass transit subsidy
•    Lifelong Thrift Store discount

Listing Stats

Post Date: 
Mar 18 2024
Active Until: 
Apr 18 2024
Hiring Organization: 
Lifelong: Health for All