Call Center Representative (Entry Level)

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Planned Parenthood Federation of America
Baltimore, MD, United States
Full-time

Performs the administrative and clinical tasks necessary for efficient call center operations. Ensure high-quality patient services through patient education and counseling, effective clinical support, and efficient patient flow.  

Educational Background: 
Possession of a high school diploma or equivalent;
Skills/Experience: 
  • Ability to read and write at an eighth grade level.
  • Patient Service or Customer Service experience;
  • Experience working with Computers.  Proficiency in use of Microsoft Office (Excel, Word, Outlook).
  • CPR certification or willingness to obtain immediately after employment.
  • Bilingual, Spanish and English - preferred.  
Compensation/Benefits: 

PPM has a comprehensive and competitive compensation/benefits program to include employer matched 401K, Health, Dental, Vision, FSA, employer paid short-term and long-term disability, voluntary and supplemental life insurance, tuition reimbursement, paid parental leave, and a generous time off package.

How to Apply: 

https://plannedparenthoodrcext.peoplefluent.com/viewjob.html?optlink-vie...

Job Function: 
Customer Service & Retail

Organization Info

Planned Parenthood Federation of America

Overview
Headquarters: 
New York, NY, United States
Website: 
plannedparenthood.org
Annual Budget : 
$100-500M
Founded: 
1995
About Us
Areas of Focus: 
Healthcare / Public Health
Programs: 
  • Increase access to health care
  • Renew leadership
  • Engage communities & reduce disparities
  • Build political will
Why Work For Us?: 

Planned Parenthood believes in the fundamental right of each individual, throughout the world, to manage his or her fertility, regardless of the individual's income, marital status, race, ethnicity, sexual orientation, age, national origin, or residence. We believe that respect and value for diversity in all aspects of our organization are essential to our well-being. We believe that reproductive self-determination must be voluntary and preserve the individual's right to privacy. We further believe that such self-determination will contribute to an enhancement of the quality of life, strong family relationships, and population stability.

Based on these beliefs, and reflecting the diverse communities within which we operate, the mission of Planned Parenthood is:

  • To provide comprehensive reproductive and complementary health care services in settings which preserve and protect the essential privacy and rights of each individual;
  • To advocate public policies which guarantee these rights and ensure access to such services;
  • To provide educational programs which enhance understanding of individual and societal implications of human sexuality;
  • To promote research and the advancement of technology in reproductive health care and encourage understanding of their inherent bioethical, behavioral, and social implications.

Listing Stats

Post Date: 
Jan 6 2018
Active Until: 
Feb 6 2018
Hiring Organization: 
Planned Parenthood Federation of America
industry: 
Nonprofit