The American Heart Association (AHA) has an excellent opportunity for a Temporary Cyber Customer Service Rep in our Austin office. This position will support our hard working Youth Market team working heavily on-line. This is a temporary position is expected to last for approximately 4-6 weeks (end date subject to change).
Areas of Responsibility:
- Creating, maintain reports using Excel. V-Look-up and pivot table experience a must.
- Maintain and support of internal email campaigns. Including timeline management, query management and overall execution.
- Enter data into appropriate system examples but not limited to Luminate, Dynamics and internal excel documents.
- Participate in ensuring excellent data quality and the integrity of the database ensuring an accuracy level of 95% or more.
- Enter all types of customer data in a timely and accurate manner and in accordance with data entry standards.
- Provide event, database, and customer support.
Educational Background:
High school diploma or GED equivalent required; BA Marketing or Communications preferred.
Skills/Experience:
- Must have intermediate to expert knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations, and spreadsheets. These skills are subject to testing.
- Ability to manage projects from start to finish, including managing multiple tasks concurrently, determine top priorities, problem solve trouble areas, and meet all project and task deadlines.
- Must be willing to learn new systems and have attention to detail.
- Knowledge of standard office procedures, telephone etiquette, record keeping, filing, data entry formats for computerized record keeping, purchasing procedures and systems, as well as postal rules and regulations.
- Skill in providing excellent customer service, effective oral communications with both internal and external customers, including conversing by telephone; effective written communications, including business writing, clear and concise narrative reports and evaluations; skill in PC and computer equipment including word processing, accounting, data base management, spreadsheets and software applications, HTML/Website maintenance. Web applications and Siebel a plus.
- Ability to work and interact with professional and lay volunteers, staff and public with sufficient maturity, judgment, initiative, confidence and poise; to participate in meetings, work in a team environment; to conceptualize, reason through problems, make effective decisions and develop alternative solutions; to operate typical office equipment, i.e., copier, printer, fax, telephone, postage machine, postage scale, etc.; to lift and transport meeting materials and other supplies to and from meetings; willingness to work irregular hours and attend meetings beyond the framework of the normal working schedule; travel as necessary.
- 1-3 years related experience. Background in event management and planning.
- Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation
- Must be at least 18 years old
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 10 2019
Active Until:
Mar 10 2019
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit