The American Heart Association (AHA) has an excellent opportunity for a Customer Service Rep-Youth Market in our Austin office. This position will manage customer donor records, enter donor and donation information into the customer databases – Siebel, and Auction Pay, create donor receipts, run reports, and provide direct field support – such as Customer Service, training and troubleshooting issues.
Areas of Responsibility:
- Generate receipts and mail to donors.
- Enter general and event donations into the event system, generate receipts as necessary and mail to donors.
- Serve as a resource to staff and donors when questions about donor gifts arise.
- Participate in ensuring excellent data quality and the integrity of the database.
- Enter all types of customer data in a timely and accurate manner and in accordance with data entry standards.
- Provide event, database, and customer support.
- Train and support staff throughout the organization on internal customer databases.
- Liaison between field staff and vendors
Educational Background:
High school diploma or GED equivalent required; BA Marketing or Communications preferred.
Skills/Experience:
- Knowledge of standard office procedures, telephone etiquette, record keeping, filing, data entry formats for computerized record keeping, purchasing procedures and systems, as well as postal rules and regulations.
- Skill in providing excellent customer service, effective oral communications with both internal and external customers, including conversing by telephone; effective written communications, including business writing, clear and concise narrative reports and evaluations; skill in PC and computer equipment including word processing, accounting, data base management, spreadsheets and software applications, HTML/Website maintenance. Web applications and Siebel a plus.
- Ability to work and interact with professional and lay volunteers, staff and public with sufficient maturity, judgment, initiative, confidence and poise; to participate in meetings, work in a team environment; to conceptualize, reason through problems, make effective decisions and develop alternative solutions; to operate typical office equipment, i.e., copier, printer, fax, telephone, postage machine, postage scale, etc.; to lift and transport meeting materials and other supplies to and from meetings; willingness to work irregular hours and attend meetings beyond the framework of the normal working schedule; travel as necessary.
- Ability to manage projects from start to finish, including managing multiple tasks concurrently, determine top priorities, problem solve trouble areas, and meet all project and task deadlines.
- 1-3 years related experience. Background in event management and planning.
- Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation
- Must have at least basic knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations, and spreadsheets. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.
- Must be at least 18 years old
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 17 2019
Active Until:
May 17 2019
Hiring Organization:
American Heart Association | American Stroke Association
industry:
Nonprofit