Manages key leadership relationships aligned to global HQ departments to ensure learning design meets client needs. Identify learning needs and design learning experiences for staff and volunteers that align to organizational goals. Creates learning content, resources, tools and job aids following adult learning principles and current industry trends and best practices. Designs, develops, implements and evaluates competency-based and/or position specific curriculum, materials, manuals, and other educational resources. Monitors the results of learning programs and takes appropriate action to ensure materials are high quality and meet learning outcomes. Mentor and coach peers on learning and curriculum design.
Areas of Responsibility:
- Consults with stakeholders to identify learning needs and course objectives for staff and volunteer audiences and recommend effective learning solutions to match identified needs.
- In collaboration with direct supervisor, provides consultation on learning solution recommendations for less experienced members of the team
- Manage key leadership relationships with global HQ business owners to ensure learning content developed meets identified needs and is aligned to organization strategies. Serves as Primary Account Manager (PAM) for assigned clients or audience groups.
- Quickly synthesize and write learning content based on input from subject matter experts, written material, previous training courses, and interviews.
- Creates online self-paced learning modules, live web-based training and instructor-led training and supporting learner and facilitator materials following an instructional design process
- Design learning content and learning programs to support development of competencies, knowledge, skills and abilities of staff and volunteers including custom content to support organization development interventions and/or other customer needs.
- Define design project schedules and manage multiple projects simultaneously. Use appropriate project management tools to support assigned work including stakeholder analysis, Gantt charts, storyboards, statement of work, intake and feedback process tools.
- Test new learning tools and content to determine effectiveness and appropriate implementation of alternative modalities
- Designs, implements appropriate reinforcement tools and resources that enhances retention and aid in learning transfer including manager discussion guides and informal learning strategies.
- Collaborate with Talent Development Partners (TDP) to ensure effective promotion and delivery of designed content.
- Facilitate Train-the-Trainer (T3) sessions for delivery by staff and volunteers including Talent Development staff, Subject Matter Expert (SME) team, and National Volunteer Training Team (NVTT).
- Works collaboratively with other teams in Talent Strategy to establishing baseline assessment and post learning assessment to determine effectiveness of curriculum.
- Regularly review existing learning content to maintain relevance, accuracy, and remain responsive to developing trends and industry best practices.
- Follow necessary processes to upload content on Society Pathways and Volunteer Learning Center and support internal knowledge management through use of shared drives and systems.
- Optimizes the utilization of the Society Pathways and Volunteer Learning Center by understanding the full functionality and capability of the system.
- Manages outsourcing partners and serves as a liaison between internal client and outsourcing partners on design work.
- Facilitates special projects and participates in broader project teams pursuant to Talent Strategy and other department initiatives.
Educational Background:
Bachelor of Arts in a related field or equivalent work experience, at least 4-6 years of experience that is directly related to the duties and responsibilities specified. Master’s degree desired.
Skills/Experience:
- Must have extensive knowledge of adult learning theory, instructional design and evaluation methodology/practice.
Demonstrates the following Talent Strategy competencies:
- Balances stakeholders - Anticipates and balances the needs of multiple stakeholders.
- Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Interpersonal savvy - Relates openly and comfortably with diverse groups of people.
- Values differences - Recognizes the value that different perspectives and cultures bring to an organization.
- Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Organizational savvy - Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
- Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
SKILLS:
- Progressive experience in learning design and development.
- Proven knowledge and experience in adult learning, instructional and curriculum design and learning evaluation.
- Proven experience in working with a wide range of staff and volunteers demonstrating highly effective interpersonal skills, multi-tasking skills and ability to remain highly motivated in changing circumstances.
- Ability to mentor and coach Learning Consultants without formal direct supervision
- Strong technology competency in learning design tools including, but not limited to, Microsoft Office, Adobe Captivate, Snag It, Go Animate, and Adobe Connect
- Able to operate in a team environment that holds individuals accountable for results
- Strong verbal and written communication skills
- Ability to write effective copy, instructional text, audio scripts/video scripts
- Self-motivated and able to work with limited supervision
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Basic knowledge and experience conducting OD interventions
SPECIAL MENTAL OR PHYSICAL DEMANDS:
- Work is normally performed in a typical interior/office work environment.
- Travel required approximately 20% or more
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
Compensation/Benefits:
We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 26 2018
Active Until:
May 26 2018
Hiring Organization:
American Cancer Society
industry:
Nonprofit