Enterprise Shared Services Specialist

Technical/Functional Expectations:

Enterprise Shared Services Support:

• Complete Enterprise Shared Services projects, assigned by Enterprise Shared Services Manager from the ESS Mailbox, in a timely matter, according to the Service Level Agreement. These projects could include, but are not limited to, Acknowledgment letters, Sponsorship Invoicing, Thank you letters, Telephone calls to Corporate Partners and Donors, Donation request letters, pulling FRED and CRM Report/Queries, etc. and will support various multiple Markets. Assist, locally, in executing Foundation policies for equipment and real estate leases, procurement, and operational efficiencies, as directed by Enterprise Shared Services Manager.

HUB/Market Office Management Duties:

• Open and distribute mail. Maintain office supplies and inventory. Answer telephone calls, respond to requests for routine information or refer to appropriate staff. Routine administrative tasks, including correspondence, board minutes, etc. Prepare meeting materials and provide meeting support. Coordinate and manage any office support volunteers. Process Matching Gifts. Process Accounts Receivables and complete Receipt/Deposit log. Assist with accounts payable in offices not using centralized services. Serve as point person for office equipment, equipment maintenance and troubleshooting.

Data Management:

• Perform basic operational data entry and troubleshooting tasks in all March of Dimes software and databases to support events, donors, and organizational capabilities. Submit appropriate information to the Data Entry Center regularly and interface, as needed. Check the Donations Processing Center folder, at minimum weekly, and ensure that other market staff have allocated receivables, approve payables and assimilate all other mail, as necessary.

Event and Meeting Support:

• Assist market level staff with coordinating and executing the operational and administrative needs of market events. Support operational preparation for day-of or night-of event execution, as assigned. Order event supplies. Support Executive Director of Market Development in Market Board coordination through scheduling meetings, meeting preparation, taking minutes, and communication with Board members, as directed.

15% CORE COMPETENCY BEHAVIORS:

• Customer Service: Anticipate and respond to customer's needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.
• Self-Control: Maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict.
• Attention to Detail: Thorough and complete when working with assembling, processing, or providing detailed information; track details even when under pressure.
• Problem Solving: Exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.
• Diligence: Persevere in accomplishing tasks or objectives; do everything possible to reach goals; have a sense of urgency about getting results.
• Deal with Ambiguity: Maintains composure and handle frequent job changes or unexpected disruptions; work with conflicting, delayed, or unclear information; remain effective when faced with change and uncertainty.
• Versatility: Takes on new or multiple roles and responsibilities and does them well; be flexible when considering options or opinions; be open to new ideas and change.
• Responsiveness: Takes action to meet the needs of others; responds to solve problems; minimize delays or problems with little or no supervision.