The Director of Enterprise Shared Services is responsible for leading the operational functions, including strategic business planning, Enterprise Shared Services process development, organizational activities, and event administrative and system.
Areas of Responsibility:
- Represent respective region on the Enterprise Shared Services Council to ensure integration and promotion of national plans and activities, Enterprise Shared Services strategic direction.
- Hire, orient, manage and coach a team of direct reports. Plan performance expectations, monitor and appraise the team member’s job results and performance in order to develop, coach and recognize direct reports. Utilize both distance and in-person meetings to provide ongoing assistance and promote employee engagement.
- Assess Region or market operational performance and develop processes and procedures to create optimum performance.
- Participate in the creation of Enterprise Shared Services strategy, policies and procedures for the enterprise. Oversee the execution of nationally set Enterprise Shared Services strategy and policies for the region, including procurement, workplace management, and data entry. Communicate policy for consistent market delivery. Solicit requirements from the market level and communicate feedback to the national level. Serve as an escalation point for market-level needs.
- Oversee all Enterprise Shared Services tasks related to event setup and tracking in CRM, FRED and AmPro. This includes event setup, revenue entry, data input and analysis, financial tracking and preparation for day-of or night-of event execution. Identify areas of highest need to inform resourcing strategy. Establish and enforce policies and provide support at the local level. Facilitate bi-directional communication and feedback between the markets and the National Office for consistent data entry. Deliver data entry and analysis services locally as a service to the field.
- Establish standards of performance and measures to achieve goals; approve progress checks, provide specific recommendations on how to achieve targets, and plan and schedule changes in order to effectively manage the execution of all fundraising events from an operational standpoint.
- Facilitate the lease clearance process from start to finish for market offices. Provide “on the ground” experience to inform workplace strategy. Execute strategy and work with region and market leadership to ensure proper usage of space and virtual work options.
- Assess and identify short and long range issues that must be addressed, and develop objectives and strategies to ensure successful attainment of Enterprise Shared Services excellence in all functional areas of the Foundation.
- Work with VP Enterprise Shared Services to establish and manage national contracts and guidelines based on market and geography input. Provide management control over all market equipment and supplies. Negotiate agreements and maintenance contracts for all new and existing equipment. Conduct annual inventory of all supplies and equipment.
- Review all and approve all proposed contracts including all building and equipment leases, all contracts for meeting space, and event services. Present all options to the Executive Director of Market Development for a decision under the guidance of the Vice President. Ensure adherence to the competitive bid process for all contracts over $5,000. Provide “on the ground” experience to inform procurement strategy. Execute strategy; monitor lease compliance; conduct local procurement.
- Accountable for all operational tasks required in CRM to enter, approve and commit all market annual gifts from board members, volunteers and unsolicited donors. Periodically review and validate data and pull reports to ensure all commitments have been fulfilled.
- Identify candidates for volunteer roles to assist with operational and event support activities. Develop a pool of qualified volunteers to assist as required to ensure the successful execution of all administrative tasks including reception, preparation of materials for events and mailings, and fundraising event support.
- Evangelize the use of organizational tools and technology within the markets. Utilize electronic data management tools in order to review and analyze pertinent information and monitor financial and mission related results.
- Perform other duties from time-to-time in order to ensure the attainment of market goals.
Educational Background:
Four year college degree or equivalent experience
Skills/Experience:
- 10 to 12 years of directly related work experience in increasingly responsible positions of relevant experience
Traits/Characteristics:
- Problem Solving: Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems
- Planning and Organizing: Able to improve efficiency through planning and organizing; identify specific actions steps and plans; anticipate problems and develop contingency plans.
- Analyzing: Able to break down problems and information in order to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis.
- Influence: Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner; clarify information in order to gain understanding and buy-in.
- Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.
- Delegation: Able to entrust others with tasks or assignments; clearly communicate tasks, responsibilities, and decisions; encourage subordinates to develop plans and solutions.
- Responsiveness: Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.
- Customer Service: Able to anticipate and respond to customers' needs, concerns, or questions in order to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.
- Systems Thinking: Able to define and align systems and processes in areas of responsibility with the organization’s systems or objectives; work with established systems; use systems to achieve results.
- Verbal Communication: Able to clearly express ideas, information or concerns with the spoken word; present verbal information in a straightforward manner; ask questions to open channels of communication; listen to understand the perspectives of others.
- Prioritizing: Able to quickly focus on what is important; establish a sequence of tasks and completion dates; set priorities and allocate time and resources when faced with competing demands.
- Perseverance: Able to persevere in accomplishing tasks or objectives; commit to long hours of work; be results oriented.
- Develop Others: Able to mentor and help others learn from their mistakes; define and provide appropriate learning experiences to develop others; help others develop and achieve short- and long-term goals; challenge others to think things through for themselves.
- Decisiveness and Decision Making: Able to use valuable information to draw timely conclusions and take quick and timely action; make quick and timely decisions in stressful situations and when necessary. Able to make objective decisions when dealing with emotional or controversial topics; identify and choose between multiple options; understand consequences of potential decisions.
- Analytical Problem Resolution: Able to use systematic techniques to define problems, options and solutions; evaluate alternative solutions; solve technical problems using logic.
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 13 2018
Active Until:
Apr 14 2018
Hiring Organization:
March of Dimes
industry:
Nonprofit