Habitat for Humanity International (HFHI) is currently seeking a seasoned and savvy IT professional for the role of Director- Enterprise Shared Services. This key position is responsible for the management and evolution of the many enterprise shared platforms used throughout the organization. It will drive change as solutions evolve to serve multiple business functions and data and reporting growth. Responsibilities for this position includes implementation, oversight, delivery and support for the organizations enterprise shared applications..
The ideal candidate has strong business and consultative expertise, is able to communicate the value of technology to their function stakeholders, is a trusted and experienced partner to the business areas, delivers technology solutions, knows how to navigate in an outsourced technology environment, can partner with functional teams to sell and win, is a fantastic manager of people and thrives in a fast paced environment. Will also work in partnership with other members of the Technology Leadership team to set technology direction, strategy and vision using tools like tableau with a variety of databases and applications to deliver reporting and visualization to multiple business units. Directs IT staff providing end to end support of the overall shared enterprise applications, integration development and operational support. Serve as the primary liaison between third-party vendors, leadership teams, end-user groups and other IT support areas.
- Collaborate with business units and teams to investigate, evaluate, implement, maintain and enhance applications and operations support for enterprise shared services
- Manages all software assets pertaining to support area including: procurement, licensing, upgrades and retirement
- Collaborate with business unit leadership to drive strategy and deliver business solutions that directly contribute to the success of HFHI’s mission.
- Work closely with business units to define business requirements for evaluation, piloting and integration of enterprise systems
- Partner with business units to ensure IT technology roadmap is in alignment with tactical business unit plans and will support specific enterprise systems
- Establishes Key Performance Metrics for driving the performance and accountable for support area
- Coordinates and manages outside vendors, contract negotiations and service level agreements
- Provides guidance, leadership and mentoring to a team of IT professionals. Supports and develops the technical expertise needed to meet long-term business needs. Manage staff by reviewing, approving and allocating work and work assignments among staff
- Planning, developing, supervising and implementing IT projects utilizing the established project management tools and techniques
- Manage, prepare, revise, finalize and submit the annual budget for the area of support. Responsible for actual-to-budget expenditures and adjusting expenditure patterns/trends as needed to comply with budgeted amounts.
- 10 years’ experience preferred (minimum of 5 years), supporting large scale high profile enterprise applications. Non-profit experience a plus.
- Significant experience in managing services through partners/vendors in outsourced model
- Passionate and knowledgeable about the technology landscape, with a history of predicting and planning for implementation of trending technologies to maximize investment
- Demonstrated ability to prioritize tasks or projects to align with the strategic objectives and with business goals.
- Thorough understanding of operational support processes with excellent business acumen
- Proven record of building high performing team
- Proven history of thriving in a fast-paced environment, while dealing with ambiguity.
- Excellent verbal and written communication skills