Habitat for Humanity International (HFHI) is seeking a Director - Affiliate Experience Center. As HFHI implements an affiliate-oriented approach, one of the most critical elements is communications. In recent years, affiliates have reported being overwhelmed by communications from HFHI, partly because many of the HFHI-provided programs and services have developed stand-alone communication approaches. Going forward, HFHI will streamline communication to affiliates and create an Affiliate Experience Center, which seeks to dramatically improve, streamline, and coordinate how affiliates and State Support Organizations receive information from HFHI. Affiliates will then know where to turn for information and will have increased trust in the quality of that information. This position will lead the new Affiliate Experience Center.
The Director - Affiliate Experience Center will be responsible for conceptualizing and launching the new Affiliate Experience Center, which seeks to dramatically improve, streamline, and coordinate how affiliates and SSOs receive and access information from HFHI. This center will coordinate affiliate communications, as well as advise and consult with subject matter experts and the Global Learning and Organizational Development team on how trainings and supports are best delivered to affiliates (e.g., Webinars, manuals, templates, Communities of Practice, etc.), including optimal use of the newly-strengthened My.Habitat).
- Create a strategy, informed by best practice within and outside the nonprofit sector, for a newly-created Affiliate Experience Center, which will launch in FY20. Strategy to include but not limited to:
- Intended results
- Structure and staffing
- Required infrastructure
- Multi-year budget
- Staff accountabilities, i.e. what are expectations for how HFHI teams must communicate with affiliates and what incentives/consequences are in place to support these accountabilities
- Collaborate with communications and MyHabitat team to pilot new methods of communication to affiliates; track qualitative and quantitative data on these pilots
- Build strong relationships across HFHI functions (e.g. Communications, Global Learning and Organizational Development, US Office) to support a strong rollout of the center in FY20
- 10+ years related work experience; 5+ years management/supervisor experience
- Advanced degree
- Track record of excellent customer service
- Experience prototyping/piloting new ideas to produce rapid - response cycles
- Experience with managing diverse constituencies to tailor or customize a set of products or services.
- Strong project leadership skills: able to bring together the right people to solve a problem, able to manage multiple strands of work towards an overall objective
- Track record of leading cross functional initiatives and or cross functional project teams
- Excellent logic/reasoning/analytical abilities
- Excels in ambiguity; rapid learner
- Excellent supervisor; able to deploy, motivate and develop a team to accomplish certain objectives
Preferred:
- Advanced degree in a relevant field
- Experience working with HFH or other federated organizations preferred