Customer Service Agent

March of Dimes leads the fight for the health of all moms and babies. We’re advocating for policies to protect them. We’re working to radically improve the health care they receive. We’re pioneering research to find solutions. We’re empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we’re building a brighter future for us all.

We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

The March of Dimes Customer Service Agent serves as the point of contact between constituents, donors, volunteers and staff for inbound calls and questions.  S/he will handle high volume inbound calls, email and voicemails utilizing call tracking software, address and/or route the calls to the appropriate party.  These inquires will be a broad range of questions ranging from internal how-to questions to requests for information, material or other topics related to the March of Dimes mission.  This position is critical to providing professional support and promotion of March of Dimes mission, goals and objectives using best-in-class customer service skills with tact and empathy.

Should have previous experience within a Call Center environment, be able to maintain a professional approach and demeanor with constituents and internal customers at all times and should be able to take ownership of inquires ensuring end-to-end customer satisfaction. Experience with Microsoft Office, Outlook and Ivanti HEAT or similar is desired.   This position is part of the National Office Enterprise Support department.