Back to top

Support Center Administrative Coordinator

Americus, GA, USAAmericusGAUSA
Full-time

Habitat for Humanity International (HFHI) is currently seeking a knowledgeable and customer service oriented Support Center Administrative Coordinator.

This position will be based at our operational headquarters located in Americus, Georgia.

The Affiliate Support Center Administrative Coordinator will provide operational support to the Affiliate Support Center by providing reports, coordinate training, document version control and advanced operational tasks using Salesforce, BBCRM, Clarity Connect, Outlook Office Suite and other technology. This position will report to the Associate Director, Affiliate Support Center.

Areas of Responsibility: 
  • Develop and implement reporting for SSC activities, noting important trends and implications; identify service gaps and opportunities
  • Recommend operational changes that will result in improved performance by the team
  • Provide ad-hoc reports and create mass emails to send per SSC leadership
  • Develop, implement and document processes that assure data accuracy in Salesforce, BBCRM, SharePoint and other systems used by the SSC
  • Create and execute robo-call campaigns
  • Send, receive and document GSA Change Request documents
  • Act as back up for Representatives and/or Specialists
Educational Background: 
Bachelor’s degree
Skills/Experience: 
  • 2 years related experience
  • Proficient in the use of MS Office suite of programs with emphasis on Excel, Word and Outlook
  • Results-oriented problem solver who sets the pace and tone for accomplishing goals while maintaining HFHI values
  • Excellent communication skills with a wide range of audiences
  • Excellent conflict resolution skills and ability to comprehend and communicate multifaceted issues and solutions
  • Excellent organizational skills and ability to multitask and handle multiple priorities
  • Active support of HFHI Values: Team Collaborator – Good Steward – LEAN/Continuous Improvement – Graceful Candor – Heart for the Mission – Personal Integrity

Preferred:

  • Basic administrative and reporting skills in a CRM system such as Salesforce
  • Experience in the use of a Contact Center phone system

Organization Info

Habitat for Humanity International

Overview
Headquarters: 
Americus, GA, United States
Annual Budget : 
$100-500M
Founded: 
1987
About Us
Mission: 

Habitat for Humanity believes that every man, woman and child should have a decent, safe and affordable place to live. We build and repair houses all over the world using volunteer labor and donations. Our partner families purchase these houses through no-profit, no-interest mortgage loans or innovative financing methods. As a nonprofit, ecumenical Christian ministry that builds with people in need regardless of race or religion, we welcome volunteers and supporters from all backgrounds.

Listing Stats

Post Date: 
Aug 11 2019
Active Until: 
Sep 11 2019
Hiring Organization: 
Habitat for Humanity International
industry: 
Nonprofit