This Purpose of Position will be used in the WVI Careers site, and if applicable, advertisements. Please describe the role in 2-3 concise sentences. Focus on the core of what this role is supposed to achieve. Describe the purpose of this position and how this position contributes to achieving department objectives and the management and performance of others.
Areas of Responsibility:
- Take lead in compilation, generation and update of the master beneficiary list converted from the Passenger Manifests in order to facilitate the process of timely generation of a beneficiary list for food distributions.
- Perform Routine data processing and entry and assist in data analysis & preparation of monthly complaint reports.
- Take lead in the generation of a complaint log indicating their resolution and status per complaint registered.
- Take lead in the establishment of Complaint Response Mechanism committee consisting of WFP, OPM, UNHCR and WVU.
- Participate in the setup of a Robust Community help desk as a forum to receive community issues and provide timely feedback
- Participate in the process of selection and establishment of volunteers to support the community help desk committees at the settlement level.
- Prepare monthly and Quarterly CRM progress reports.
- Ensure all complaints from the communities are documented, processed and responded back to the complainers.
- Facilitate the process of dissemination of findings to the Field teams.
- Take lead in documentation of best practices, lessons learnt in Complaint response Mechanism.
- Take lead in the documentation of human interest and success stories on the complaint response Mechanism.
- Help to train volunteers and beneficiaries on Community Response Mechanism (CRM), and in dissemination of Humanitarian Accountability monthly reports to project staff.
- Strengthen the role of the Complaints Management Committees (CMCs) to handle and record complaints.
- Back stop, mentor and support the community help desk Assistants and community help desk committees.
Educational Background:
Diploma in Development studies, Social Sciences and any other related discipline.
Skills/Experience:
- Computer literate with proficiency in Ms. Excel and Ms. word
- This position requires a person who is self-starter, who can accomplish the task with minimal or no supervision. He/she should be able to cooperate with other units. He/she must be keen on details and well organized individual.
- Past experience preferable with in an emergency refugee setting.
- Experience in database management.
- Strong interpersonal and intra personnel skills.
- Multi diversity and ability to easily establish rapport
- Knowledge of the local languages is an added advantage i. e Arabic,Madi
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 6 2019
Active Until:
Oct 6 2019
Hiring Organization:
World Vision
industry:
Nonprofit