*Preferred location: Ghana. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
This position will be responsible for providing strategic leadership and advice to World Vision (WV) Shared Services function in the area of people and organizational development by maximizing the potential of WV people resources and increasing organizational performance. The post holder will be responsible for developing the global Shared Service Center (SSC) (People & Culture/HR) P&C strategy and culture, in collaboration with the Snr Director for Global SSC, Snr Director for P&C Operations, process function directors and other SSC business leads.
It will also lead and manage a global and diverse team covering: P&C Administration & Payroll, P&C Systems and P&C Management Information, Reward & Benefits, Resourcing and Employment law and Management advice including transactional activities. Be focused on customer service & deliverables to internal stakeholders. Lead on managing change and engagement activities in collaboration with Change communications team and ensuring services and solutions meet strategic business plan requirements.
KEY RESPONSIBILITIES:
Strategy Development:
- Lead in the development and execution of the Global SSC P&C strategy, ensuring alignment with the Partnership P&C strategy as well as corporate and SSC business plans.
Leadership:
- Lead and manage the global SSC P&C team – this includes the development of P&C capacity and infrastructure, building knowledge, expertise, and capacity. Leveraging internal and external resources by ensuring P&C functional capacity and service delivery to all process functions/stakeholders are delivered and measured.
Technical & Operational Support:
- Work closely with Regional and National Offices providing technical guidance and input in the areas of Human Resources and Organizational Development, related to Shared Services implementation as needed.
Continuous Improvements & Learning and Development:
- Champion lean six sigma principles, drive performance and process improvement plans in P&C practices, systems and tools whilst monitoring and reporting on team progress.
Data Analytics & Reporting:
- Maintain knowledge of SSC industry trends and employment legislation and ensure organization's compliance to statutory requirements.
Internal and External Liaison & Coordination:
- Act as a strategic link and focal point for SSC P&C connecting Regional Office, National Offices, Support Offices and Global Center for mutual support.
KNOWLEDGE, SKILLS & ABILITIES:
- Graduate and post graduate qualification and/or Professional qualification in HR Management, Psychology, Organizational Development or MBA.
Preferred Skills, Knowledge and Experience:
- Strong influencing & communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.
Work Environment/Travel:
- The position requires ability and willingness to travel domestically and internationally up to 30% of the time.