Responsible for entering constituent and donor data into Raiser’s Edge in a timely manner with a high degree of accuracy. Provides exceptional customer service to donors, general public, and chapters.
Areas of Responsibility:
- Performs data entry of donor information, donations, and gift batches, into Raiser’s Edge database ensuring accuracy of coding.
- Imports online donations and credit card donations.
- Processes donor acknowledgment letters in a timely manner.
- Responds to calls and inquiries from donors in a respectful and professional manner.
- Enters honor/memorial data and relationship links, and fulfills honor/memorial requests.
- Reviews database information and performs maintenance and clean-up of data as needed.
- Review returned mail and process appropriately.
- Assist in updating the Donor Care manual.
- Performs other related job duties, as assigned.
Working Conditions:
- Work in an office environment.
- Typically works a traditional Monday – Friday work week, within normal business hours.
Educational Background:
High school diploma or general education degree (GED).
Skills/Experience:
Knowledge and Abilities:
- Exhibits strong customer service skills; ability to work professionally with external partners, chapters, and all levels of staff.
- Detail oriented with strong organizational skills.
- Strong written and verbal communication skills.
- Ability to handle highly confidential and sensitive information.
Core Competencies:
- Achieves Results – Execution, energy, results driven and action oriented.
- Succeeds through Teamwork and Collaboration – Team focused, cooperative, gains trust , networks, shares credit for accomplishments, shows openness to others views and feedback.
- Communicates Effectively and Candidly – Candid, sincere, open, clear, concise, professional, keeps the right people and employees informed.
- Develops Self/Others – Seeks growth and improvement for self and employees, embraces development.
- Customer Focused – Seeks to exceed customer’s expectations and represent MAWA well while doing so.
- Works/Leads with Integrity and Professionalism – Lives MAWA’s values, is a positive influence, questions status quo, takes initiative and embraces change.
Qualifications:
- Minimum 1 - 2 years of experience in a data entry environment.
- Strong experience working with Microsoft Office applications required. Database data entry experience preferred.
- Working knowledge of nonprofit organizations is helpful.
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 6 2018
Active Until:
Feb 6 2018
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit