The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training program to ensure a solid understanding of the company s concepts, products, practices, and procedures.
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities thatare required by the employee.
Responsibilities:
Accurately enter customer sales orders, quotes and returns
Address basic technical support questions
Receive inbound calls and respond to calls as appropriate
Promptly resolve customer service issues to the customer s satisfaction per company procedures and standards
Create and maintain customer accounts in database
Perform administrative duties, reports and special projects associated with Customer Support
Physical Demands:
Must be able to sit for long periods of time
No unusual physical exertion required
To be hired for the role of a customer service specialist in most companies, you may be expected to meet the following requirements:
Excellent communication skills is a basic requirement for every good customer service officer/specialist
Good knowledge of the firm’s product/service is also another very important attribute that every customer service personnel should have. This will enable him/her to give the customers detailed and accurate information about the firm’s product/service. This attribute is of great importance due to the fact that the specialist is the firm’s first port of call in attending to customers
Ability to manage time limits. He/She should have the ability to beat deadlines or work within time constraints
The customer service specialist should be patient with customers at all times. He/she should never see any customer as a distraction, but as the major reason for the job
He/She should be very attentive when dealing with each customer; and also be able to sort for useful details in every inquiry/complaint that is being made by the customer, to enable effective problem solving and ultimately, customer satisfaction
Good persuasion skill is another very important requirement that a customer service specialist must have. He/She must be tenacious and persuasive (not necessarily manipulative) when handling customers
Professionalism is an integral skill that a good customer service officer must have. He/She must be able to carry out his/her responsibilities with no room for unwarranted sentiments
He/She must have a proactive approach when it comes to problem solving, in a bid not to be caught unaware at any point in time, and also be able and willing to apologise and correct a mistake when one is made(not hiding behind excuses)
Willingness to learn while on the job is an encompassing and crucial skill that a specialist of customer service must possess for easy cohesion and understanding
1-3 years working experience in a customer service role
Knowledge of basic computer skills would be an added advantage
Basic phone and social media etiquettes.
45,000 $ - 75,000$ Yearly