Basic Responsibilities:
Individual in this position provides direct services to participants by greeting individuals assigned to Community Link and determining intensity of services needed through intensive interviewing, observations, self-report, standardized test results and reports from other professionals and assists participants in making the best possible work assignment decisions, making assignments to work activity to be incorporated into the community Link Case Plan, referring qualified applicants to approved training and/or other available services in accordance with their Case Plan, ensuring linkage with Work Site Coordinator. Completes necessary documentation regarding assessment, referral and other follow-up services, attends joint case conferences as necessary. Must be willing to meet individuals served out in the community. Must have knowledge of Federal welfare-to-work regulations and/or CCMEP regulations
Qualifications:
Minimum qualifications include:
Bachelor’s degree in human services or related field, or 2 years college and 2 years human services experience working with inner city populations
Knowledge of customer service principles, case management and human services principles
Knowledge of computer software, applications and programs
Skilled in verbal and written communication
Ability to exhibit flexibility in work schedule & job tasks
Exceptional organizational, planning, scheduling & problem solving skills
Ability to maintain good public relations
Valid driver’s license & insurance, a good driving record & reliable transportation