Fulfills a critical role by working to ensure successful, efficient processes within Philanthropy operations team.
Areas of Responsibility:
- Contribute to the timely preparation and mailing of donor acknowledgment receipts and letters.
- Coordinate follow up needed for donor escalations, monitor the inbound escalation traffic.
- Assist in producing information for gift processing audit(s) and for specific inquiries.
- Review for accuracy activity entries and workflows for the call center.
- Perform data integrity projects as assigned such as updating constituent accounts for address, email, phone and other data elements.
- Proactively produce CRM data integrity reports to either disseminate or resolve.
- Provide support to operational tasks such as copying, filing, scanning, calendaring, meeting prep, routine check request processing, processing of returned mail and ordering basic office supplies.
- Assist gift management in the review of imaged donations to identify handling needed to ensure a good donor experience.
- Accurately process caging rejects as directed by the Manager, Gift & Data Services.
- Other duties as assigned.
Educational Background:
High school diploma. Bachelor’s degree or relevant experience preferred
Skills/Experience:
- 1-2 years professional / internship experience – work in fundraising operations a plus
Required Leadership Competencies
- Manages for Results – Able to manage multiple efforts at one time but still maintain attention to detail
- Communicates Effectively – Ability to commutive with a variety of internal and external stakeholders both verbally and through written materials.
- Leverages Functional Expertise – Ability to leverage strong computer and communication skills to produce donor communications, assist in audits and produce reports.
- Collaborates Internally and Externally – Ability to collaborate across a variety of internal leaders as well as partner and engage across various departments as needed.
Required Technical Competencies and Experience
- Self-motivated and able to work under tight deadlines in a dynamic environment.
- Excellent communication skills, both verbal and written, with great attention to detail
- Must be accurate, well organized, and a self-starter
- Must have strong computer experience, including proficiency in Microsoft Office applications, especially Word and Excel
- Willingness to investigate issues and follow through to resolution.
Other Requirements
- Committed to organizational mission of ending hunger.
- Diversity, Equity and Inclusion – Committed to a workplace that values different backgrounds and life experiences and allows everyone to bring their authentic self to work. Builds equity into structures, systems and processes for our employees and the communities we serve.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
May 17 2019
Active Until:
Jun 17 2019
Hiring Organization:
Feeding America
industry:
Nonprofit