JOB SUMMARY:
The Client Resource and Outreach Coordinator (CROC) is a multi-faceted position that requires professional office and bilingual communication skills as well as the ability to handle the physical elements of being in the field conducting outreach throughout Blaine County. S/he partners with the client resource team for the ongoing assessment and development of the Case Management Program and community outreach. The CROC will conduct case management with clients in English & Spanish. Duties include developing and assessing individual client goals, recording client information in database, ensuring clients are connecting to other resources, and promoting other Hunger Coalition programs that will help clients move out of our food lines.
Client Education and outreach-
S/he will support the development and operations of the Client Education Program. The focus of this program is to implement an annual series of financial literacy workshops which are designed to empower our clients and help them transition out of food insecurity. S/he will participate in a new Community Representative Program designed to recruit members of vulnerable communities to promote our services and inform us of better ways to aid their constituents. S/he reports directly to the Associate Director and will adhere to policies established by the Board of Directors as well as to the organization’s goals and objectives.
DUTIES & RESPONSIBILITIES:
- Conduct client case management for individuals seeking food assistance from The Hunger Coalition.
- Follow up with clients during subsequent case management sessions to ensure they are achieving previous goals to move them out of food insecurity.
- Keep detailed records of every case and every contact with clients. Enter client service and tracking information in database and collate this information weekly to provide service statistics to other staff and board.
- Work with Director of Operations to further develop database in order to track advanced client statistics and goals.
- Facilitate English & Spanish Financial Literacy Workshop Series 1-2 times per year; may include evening or weekend sessions.
- Develop and implement a Community Representative program with the goal of recruiting members of vulnerable communities to promote our services and inform us of better ways to aid their constituents. This program will be launched in 2017. May include evening or weekend sessions.
- Provide inspiring and impactful stories for the purpose of grant writing and additional fundraising needs on a monthly basis.
- Embody The Hunger Coalition’s values in all interactions with clients, staff, partners, volunteers, donors, and others.
- Hold recipient identities confidential within the organization and maintain a compassionate, respectful, and professional demeanor in all interactions with recipients.
- Assist with problem-solving and de-escalation of situations as needed with other staff, volunteers and clients. Provide a calm, respectful example for all.
- Occasionally translate documents related to The Hunger Coalition’s programs for our Spanish-speaking clients.
- Be flexible with job duties and procedures as they develop, understanding that this is an ever evolving position and program. Suggest changes that might help better achieve the Coalition’s mission, increase efficiency or accountability, or otherwise improve programs.
- Know and abide by all Hunger Coalition safety procedures.
- Perform other duties as assigned by the Associate Director and/or the Executive Director.
- Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.
- Must demonstrate high level of proficiency speaking and writing in both Spanish and English.
- Must be able to deliver services to those in need with compassion, clear boundaries, and good communication skills in both English and Spanish.
- Must have a demonstrated commitment to social justice and/or community service through previous employment and/or volunteer experience.
- Must have strong boundaries and maintain confidentiality at all times.
- Must display strong self-motivation to assess the work that needs to be done.
- Must have administrative skills, be highly organized, motivated and remain flexible under pressure. Attention to detail and ability to organize and set priorities a must.
- Must be computer proficient, including working knowledge of Windows and Microsoft Office and Excel. Experience with CRM database entry/management a plus.
TRAINING REQUIREMENTS:
Needed training will be provided on the job. Attendance at outside training opportunities, possibly including conferences out of town may also be offered and/or expected.
SALARY:
Depends on Experience
BENEFITS:
Benefits include flexible, fun workplace with great team environment. Professional development opportunities. Specialized training on Salesforce CRM. Weekly staff yoga. Personal paid time off.
The Hunger Coalition is an equal opportunity employer and service provider.
Interested individuals can send resume, cover letter and three references to [email protected]