The Family Planning (FP) and Reproductive Health (RH) Department supports programs in 37 countries (and counting) to deliver high-quality family planning and reproductive health services to women and girls. We promote consumer-powered health care and protect our clients’ sexual & reproductive health and rights by ensuring informed choice, voluntarism, client confidentiality & privacy, client safety and continuity of care.
The Global Medical Director for FP/RH is passionate about improving the lives and women and their families by ensuring access to contraceptive and abortion products and services and is experienced in implementing such programs. S/he is a strategic leader and implementer with significant experience working in international development and a demonstrated track record of successfully managing donor and partner relations.
The FP/RH Global Medical Director will oversee a service delivery portfolio that spans over 30 countries and focuses on FP, abortion and cervical cancer work; this role will have a strategic element as PSI evolves its quality approach within primary health care .
The Global Medical Director for FP/RH is a leader who can provide strategic thought leadership and mobilize new business initiatives to grow QA resources at PSI. S/he can also develop clinical guidance and deliver technical assistance to PSI network members ensuring that PSI programs are always at the forefront of best practice in reproductive health care delivery. S/he has a clinical background.
The Global Medical Director is also comfortable advocating within PSI and externally for the FP/RH department’s strategic priorities and can lead PSI towards innovation in client-centered care and enhanced organizational quality assurance accountability. S/he will develop strong liaisons with PSI Regional Directors, country programs, country representatives and other organizational senior leaders.
Leadership
- Develop PSI’s strategic vision for FP/RH clinical quality in line with PSI’s global strategic plan.
- Lead the FP/RH department clinical and non-clinical service delivery agenda.
- Raise the clinical quality standards for all FP/RH programs within the network.
- Support PSI’s strategic FP/RH vision and priorities, such as developing new approaches for delivering client-centered care.
- Prioritize PSI programs’ capacity building needs and resources to improve clinical outcomes and experience of care across all PSI FP/RH service delivery programs.
- Lead process to review and update PSI’s FP/RH protocols and standards annually ensuring they are in line with international best practices; develop, review and approve all new protocols in coordination with the Clinical Advisor and other members of the FP/RH team.
- Direct the quality vision for how digital technologies such as Connecting with Sara and HNQIS will enhance client-centered care.
- Lead QA team to conduct an annual review of external and internal audit findings; present results to PSI senior leadership identifying gaps and solutions for ensuring PSI programs are meeting QA standards. Lead implementation of global QA action plan to rectify gaps.
- Provide leadership to PSI’s “Quality Council,” a new initiative to bring greater accountability and alignment to PSI’s quality assurance and improvement efforts across all health areas.
- Work across PSI operational cones to systematize quality resource support.
- Lead effort to ensure that PSI is an organization that values quality assurance in service delivery at all levels of the organization, acting as an internal PSI advocate for a culture of client-centered care.
Management
- In collaboration with FP/RH project directors, oversee central project QA related budgets and project deliverables to ensure on-time delivery; develop workplans, review reports and proposals as well as communicate with donors as warranted and appropriate.
- Identify and implement cost efficiencies within the QA system.
- Ensure close collaboration with other departments at PSI (e.g. Evidence, Analytics, GBS) to leverage all available resources and systems at PSI to meet FP/RH goals.
- Mobilize resources to institutionalize FP/RH quality oversight and support at PSI.
- Manage the global FP/RH QA team; set a vision and motivate staff to collaborate across projects in order to meet the FP/RH department’s larger strategic vision for quality.
Technical Expertise
- Provide remote and in-country technical assistance to PSI QA staff to ensure PSI programs are implementing systems and practices in line with PSI QA standards for client-centered care.
- Provide high-level guidance on clinical research topics; give input on the study design, recruitment, data collection, and analysis, for studies as requested by the RH Research Advisor.
- Monitor PSI’s Adverse Event (AE) hotline, respond to all FP/RH AEs within 24 hours and provide support until resolved; oversee monthly or quarterly AE reporting to PSI senior leadership; communicate with donors on clinical incidents as appropriate.
- Ensure PSI programs are monitoring complications at the country level and report pharmacovigilance issues as required by manufacturer agreements; coordinate with the PSI Procurement dept. to monitor PSI’s compliance with all global pharmaceutical agreements.
- Monitor and communicate trends in new contraceptive method development.
Health System Strengthening
- Lead the evolution PSI’s QA approach within a total health market; identify opportunities globally and at the country level to enhance health system strengthening approaches (such as securing domestic financing or leading certification/accreditation interventions).
- Collaborate with FP/RH project directors and team members to align PSI’s quality assurance system within a total market approach and towards primary health care and universal health coverage.
External Relations
- Represent PSI externally including giving presentations, as requested by the FP/RH Director; attend technical meetings and consultations representing PSI; provide direction to PSI’s FP/RH presence and abstract submission to specific conferences.
The candidate we hire will embody PSI’s corporate values:
- Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
- Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
- Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
- Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
- Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt
- Commitment: You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin
The basics
- You have at least 15 years of experience providing technical assistance to reproductive health service delivery projects, managing people, and public health programs.
- You have lived or worked in developing countries.
- You have experience and are passionate about leading a team to improve a global quality assurance system and institute best practices in reproductive health care delivery across the organization.
- You have significant experience designing and leading quality improvement strategies for client-centered care.
- You have significant experience working across complex projects, meeting various donor deliverables and managing donor expectations.
- References will be required.
- Must be authorized to work in the United States.
- The successful candidate will be required to pass a background check.
- You are fluent in English.
- Language skills in French or Portuguese a plus.