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Data Warehouse Assistant

This job is no longer available

Pasig City, Metro Manila, Philippines
Full-time

Provide help desk support, technical assistance to the various users of the assigned finance system and assist in keeping FRSC’s Datawarehouse updates and initiatives. This includes identification, prioritization and resolution of end-user service requests. Interact with business customers to provide application support; incident tracking, documentation and training. Administer daily data loading in various systems of reporting supported by the OLAP group.

Areas of Responsibility: 

Ensure high-quality technical support is provided to customers.

This includes, but is not limited to the following:

  • Provide first point of contact and day-to-day technical support to end users, responding to level 1 support requests via email and escalate issues to the Data Admin Associates accordingly.
  • Enter and monitor request data into the tracking system (ServiceNow) on issues including: user access service, diagnosing problems by evaluating multiple options, developing checklists and scripts for resolving routine problems,
  • documenting problem status and resolution in tracking log.
  • Conduct research/troubleshoot/”fact-finding” as needed to resolve customer issues.

Ensure completeness, reliability and timeliness of data within Data Warehouse.

This includes, but is not limited to the following:

  • Uploading of different sets of data into datawarehouse.
  • Processing of OLAP cubes after data loading.
  • Validating data from source file vs SQL Tables and OLAP Cubes.
  • Analyzing invalid data from codes to values.
  • Updating of fields and dimensions.
  • Updating of PowerBI Templates and Dashboards.
  • Communicating changes, corrections and updates to users.

Provide Technical Support to projects/initiatives led by FRSC OLAP/Data warehouse group.

This includes but not limited to the following:

  • Assist in gathering facts, data, inventory, etc during project implementation.
  • Manage SSRS Distribution list for different groups.
  • Assist in documenting processes and requirements.
  • Performs other related functions as may be necessary and delegated from time to time.
Educational Background: 
Candidate must possess a Bachelor's Degree in IT, Computer Science and related course.
Skills/Experience: 
  • Competent in Microsoft Excel and Word.
  • Knowledgeable in SQL Server Administration, RDBMS and OLAP Cubes.
  • Minimum 1 year in giving IT related support and coordination.
  • Possess strong analytical and everyday problem-solving skills.
  • Must have a good communication and interpersonal skills.
  • English fluency.

Preferred Skills, Knowledge and Experience:

  • Has experience in using ServiceNow or any helpdesk tool.
  • Has experience in any data analytics tools and applications.

Organization Info

World Vision

Overview
Headquarters: 
Federal Way, WA, United States
Annual Budget : 
More than $500M
Founded: 
1982
About Us
Mission: 

Our vision for every child, life in all its fullness; Our prayer for every heart, the will to make it so. World Vision is a Christian relief, development and advocacy organization dedicated to working with children, families and communities to overcome poverty and injustice. Inspired by our Christian values, we are dedicated to working with the world's most vulnerable people. We serve all people regardless of religion, race, ethnicity, or gender.

Our mission: World Vision is an international partnership of Christians whose mission is to follow our Lord and Savior Jesus Christ in working with the poor and oppressed to promote human transformation, seek justice, and bear witness to the good news of the Kingdom of God.

Listing Stats

Post Date: 
Dec 31 2018
Active Until: 
Jan 31 2019
Hiring Organization: 
World Vision
industry: 
Nonprofit