This Capital Area United Way (CAUW) staff role will serve as the primary contact for 2-1-1 resource management, outreach, and community relations. This person will be highly focused on maintaining the iCarol 2-1-1 resource information for effective information and referral service delivery. The Community Initiatives Manager, 2-1-1 will ensure the regional information database for United Way 2-1-1 is up-to-date with the most current community resource information available to meet the needs of capital region residents, including specialized resources for disaster response. This staff member will promote and establish relationships in the community for successful 2-1-1 integration and awareness. The Manager will provide data to assist CAUW in planning and identifying service gaps.
Resource Data Management
- Serve as the primary staff member responsible for maintaining the iCarol database of community resources for United Way 2-1-1/Capital Area United Way including but not limited to: addition of appropriate, new resources, updates and verifications to existing resources
- Maintain and update 2-1-1 policies: Target Term Policy, CAUW’s 2-1-1 Style Guide, and Inclusion-Exclusion Policy
- Organize database according to the AIRS/INFO Line Taxonomy of Human Services
- Capture all disaster-related resources and tag properly during times of emergency and disaster, local and statewide, through various channels of research and verification
- Provide monthly reports as requested by CAUW and LAUW President/CEO
- Develop systems to utilize monthly data related to: top referrals, met/unmet needs, and specific populations
United Way 2-1-1 Operations
- Work within a local and statewide team setting to develop internal and external processes for promotion and proper use of United Way 2-1-1 in and out of disaster times
- Meet any certification requirements necessary for program development and/or accreditation
- During times of disaster, perform United Way 2-1-1 research and database duties as needed including extended hours, after hours and/or weekends.
Fund Development
- Participate in the Annual Community Campaign through speaking engagements, agency tours and other activities.
- Work with Director of Community Impact and Initiatives to gather data and write applications for sustainable 2-1-1 funding opportunities through grants, contracts, and sponsorship opportunities.
Community Relations:
- Attend community meetings, coalitions, and events groups as a 2-1-1 and/or CAUW representative and expert in the designated focus areas.
- Identify possible collaborations, coalitions and partnerships that would advance CAUW’s impact agenda as it relates to 2-1-1 and overall
Research and Analysis:
- Provide research support to the organization utilizing CAUW’s historical and current 2-1-1 data available through iCarol and state-wide monthly reporting. Data will be organized and prepared for presentation at staff, volunteer, potential funding, and CAUW Cabinet and Board meetings.
- Ensure requests for 2-1-1 data by internal staff or the public is consistent, reliable, and from valid sources.
- Receive and carry out research project assignments, reporting status updates and progress in a timely manner; work with other staff and volunteers to complete research projects.
Additional Job Functions: Although not Essential Job Functions, employee may also be responsible for the following from time to time:
- Oversee progress on assigned projects.
- Assist other departments in major projects, such as fundraising events and workforce campaign presentations and activities.
- Serve on ad hoc committees as required.
- Perform other duties as assigned.
- Minimum of 3 year experience in a social service position preferred
- Knowledge and use of current Microsoft Office and its applications