This position is for the purpose of fulfilling ongoing and temporary contract expectations outlined by contracts procured by 2-1-1. This position requires flexibility since the work may differ depending on the contract. It is a full time 40-hour position with benefits. This position will mostly require work between regular office hours Monday – Friday from 8am – 6pm. There is a possibility to work outside of these hours depending on what contract request may be but there is also room for schedule flexibility.
Areas of Responsibility:
- Implement contract expectations. The majority of the time requirement will be a more in-depth interactions with 2-1-1 callers around a very specific need (ex. Transportation need)
- Understand the different service providing systems that clients may need to navigate through
- Follow-up and record information gathered from client interactions
- Gather and record data in 2-1-1 database and/or partner database
- Collaborate with other 2-1-1 teams to achieve contract expectations
- Execute and prepare reports for contracted partners as outline by contract and as needed
- Possibility of face-to-face interactions with the public
- Attend partner meetings related to contract work
- Build and maintain relationships with contracted partners
- Communicate in a professional manner, both written and verbally, about aspects and outcomes of the body of our work to colleagues, leadership, and stakeholders
- Support and coach other contract specialist in their work
- Prepare and provide training for Information Specialists specific to contracts
- Support phone coverage for regular 2-1-1 calls as needed
- Other duties as assigned
Educational Background:
Bachelor degree or higher and/or related experience in the area of Human Services
Skills/Experience:
- Strong interpersonal skills; able work with diverse groups and individuals in a variety of levels
- Communicate effectively in different modes, to different groups, for very different reasons
- Drive results; responsible to meet expectations outlined in the various Operations related contracts
- High standards of professional ethics and conduct
- Accurately gather, track and visualise information
- Must be a self-started who’s able to instill trust in others
- Able to multitask and work with different programs on a daily basis
- Flexibility and skill to quickly shift between projects and change
QUALIFICATIONS
- 1-2 years of professional work experience
- Proficient with Microsoft and Google suites
- Bilingual (Spanish) preferred
Compensation/Benefits:
Salary: $41,000 to $50,000 per year
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 12 2018
Active Until:
Nov 12 2018
Hiring Organization:
United Way Worldwide
industry:
Nonprofit