The Community Resource Advisor will respond to callers, collect information, enter data, perform caller assessment, provide information and referrals and conduct follow-up calls. This part-time, non-exempt, grant-funded position carries with it the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment. No contract is implied; this position is “at-will” and employment may be terminated at any time by the employee or the employer. This position reports to the 211 Operations Manager.
Areas of Responsibility:
Essential Functions 80%
- Assist the callers by answering incoming calls efficiently according to established standards
- Collect caller data and enter data accurately into database
- Provide awareness of transportation options to include needs and eligibility
- Assess needs of callers and refer callers to appropriate resources
- Assist clients with enrollment services to low cost broadband internet, CalFresh and other services as applicable
- Conduct follow-up surveys with callers
- Successfully maintain performance parameters and learn through various means to maintain appropriate knowledge of transportation programs and services
Secondary Functions 20%
- General clerical duties, which may include letter writing, faxing, copying, message handling, reports, office inventory, filing, data input and maintenance of marketing materials
- Maintain records of community interests and requests, aid in research and data input, participate in outreach events and assist with grant maintenance
- Other duties as assigned
Educational Background:
A.A. degree preferred but not required
Skills/Experience:
- Call center/customer service supervisory experience or Social Service supervisory background preferred
- Ability to inspire excellence and champion change through versatile coaching and interpersonal skills
- Fluent in English and Spanish preferred, but not required
- Strong computer skills and competence in Microsoft Office environment
- Must be willing and able to become AIRS/CIRS certified
- Must be able and willing to work flexible hours including nights and weekends. In the event of a disaster, may be required to work 12-hour shifts, 7 days per week
Compensation/Benefits:
Salary: Less than $20,000 per year
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 18 2018
Active Until:
Oct 19 2018
Hiring Organization:
United Way Worldwide
industry:
Nonprofit